FS Transformation Capital Markets Consultant - Director

Industry/Sector

Banking and Capital Markets

Specialism

Operations

Management Level

Director

Job Description & Summary

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

Those in customer service at PwC will specialise in improving customer service operations and enhancing customer experiences. You will work closely with clients to analyse customer service processes, identify pain points, and develop strategies to optimise service delivery, increase customer satisfaction, and drive loyalty. Working in this area, you will provide guidance on implementing customer service technologies, designing service models, and developing customer-centric service cultures.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long-term, short-term, detail-oriented, and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

The Opportunity
As part of the FS Tfxm Cap Markets Management Consultant team you analyze and advise clients on complex strategic and operational matters. As a Director you are responsible for setting the strategic direction, leading business development efforts, and overseeing multiple projects while maintaining impactful executive-level client relations. This role involves mentoring the future leaders and fostering an environment where people and technology thrive together.

Responsibilities
- Analyze and advise on complex strategic and operational matters
- Set strategic direction and lead business development efforts
- Oversee multiple projects and maintain executive-level client relations
- Mentor the future leaders
- Foster an environment where people and technology thrive
- Develop innovative solutions for client challenges
- Collaborate with cross-functional teams
- Facilitate impactful decision making

What You Must Have
- Bachelor's Degree
- 15 years of experience

What Sets You Apart
- Master's Degree in Business Administration preferred
- CFA, CPP preferred
- Leading transformational programs in financial services
- Managing teams in capital markets
- Building top-performing teams and developing talent
- Leading business development initiatives
- Communicating complex information effectively
- Conducting quantitative and qualitative analyzes
- Familiarity with trade lifecycle applications

Travel Requirements

Up to 80%

Job Posting End Date

October 2, 2025

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

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