Business Control Manager – Cash and Foreign Currency

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing, and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!

Job Description:

The Business Control Manager is responsible for leading and executing on internal control discipline and operational excellence within the Financial Center Channel.  Key responsibilities include executing business processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the business through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Responsibilities:

• Manages the end-to-end process, risks, controls, and control metrics for cash handling, cash shipments and foreign currency
• Development, implementation, monitoring and reporting process for controls and performance metrics
• Performs root cause analysis of non-performing metrics
• Collaborates with process owners on reaction plans when metrics are performing out of specification
• Assists with remediation efforts for audit issues, MRAs and control enhancements; ensures timely delivery of key milestones/action plans and closure of issues and projects
• Develops sustainable monitoring and control plans post-issue closure
• Leads the assessment of the design and effectiveness of the risk and control environment and ensure adherence to enterprise-wide standards
• Drives risk identification culture within the business
• Collaborates with process owners to design process that are easy to follow; removes complexity
• Leads the implementation of optimized controls to support business continuity efforts
• Manages, reviews, and provide responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Engaging with support for new initiatives, including designing process and control impacts and development of implementation plans
• Maintain and continue to enhance the process, risk, control, metric inventory - Single Process Inventory (SPI)
• Develop strong partnership and influence decisions with senior leaders across the Financial Center Channel, Process Design Team, Legal/Risk/Compliance, Audit, and other partners
• Develop and deliver presentations for the tracking, monitoring, and escalation of risk related issues for all levels of the organization

Required Qualifications:

• 3+ years in Business Controls, Risk Management, Process Design, Compliance and/or Audit within a business operations function (non-Tech & Ops)
• Outstanding written and verbal communication skills
• Ability to influence at all levels

Desired Qualifications:

• Experience with the Cash Handling, Cash Shipments and Foreign Currency
• Experience in process or control owner for process aligned to the Single Process Inventory (SPI)
• Knowledge of laws, rules, and regulations impacting cash and cashier’s checks policy and procedures
• Experience in managing large portfolios of work
• Able to build executive and business reporting
• Proficient in Excel and PowerPoint 

Skills:

• Background in Business Controls, Risk Management, Process Design, Compliance and/or Audit within a business operations function (non-Tech & Ops)
• Analytical, problem solving, and critical thinking skills to develop strategies and appropriate business controls to remediate risk
• Experience partnering to define/deliver breakthrough processes and coaching
• Ability to create business reporting and compelling written presentations that articulate business strategy and o