About Ramp

Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 30,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.

Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.

About the Role

As a member of our product operations organization, you will support Ramp’s product offerings for our customers as we scale. You will leverage data to identify opportunities for our users, build out automation and processes to help Ramp scale internally, and assist in the launch process for new features. You’ll work closely with our Spend Management team including product managers, engineers, design, data and our customer-facing teams. Spend Management owns our core spend product, including reimbursements, controls, core workflows product, notifications, and travel & entertainment to control spend.

What You’ll Do

• Leverage SQL and data to improve accounting workflows, analyze customer support tickets, and identify opportunities to enhance the integration experience with major ERPs like NetSuite and Sage

• Drive operational improvements around sync errors, transaction coding, and accounting workflows while building comprehensive help center documentation and training materials

• Become the foremost expert on the accounting user experience, bridging the gap between customer-facing teams and product/engineering to evolve our accounting offerings and resolve technical issues

• Partner with Product Operations leadership to improve how Ramp serves accounting teams, with a focus on automating transaction coding and streamlining ERP integrations

• Own identifying opportunities to automate, optimize, and refine processes to help us scale operationally as we continue to expand the scope of our products, and own the change management of those updates

What You Need

• Minimum 2 years working in product management, product operations, business operations, or consulting 

• Strong ability to use data to understand opportunity and query data via SQL

• Experience working directly with customers through feedback requests and/or user research interviews

• Experience leveraging qualitative feedback to create product recommendations 

• Ability to work in undefined spaces

• Strong investigative and critical thinking skills

• Demonstrated ability to translate accounting user feedback into product improvements and technical requirements

• Strong program management capabilities to coordinate across multiple teams (Solutions, CX, Sales, Product)

• Deep understanding of accounting fundamentals, ERP systems, and financial workflows

• Experience building and maintaining performance dashboards and documentation for technical/accounting processes

Nice to Haves

• Familiarity with ERP systems (ex. Netsuite, Sage, Workday, etc.)