Cloud SuccessFactors, Senior Associate

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

The role

As a SuccessFactors ASD Consultant you will be responsible of managing SuccessFactors customers. Services include: bug fixing, new features and modules implementation, system customization, system monitoring and release management.

Responsibilities                                                                                                               

• Support clients in defining relevant business processes.  Provide business consulting support to customers
• Document and track customer product enhancement requests and discovered bugs
• Support and take responsibility for the progress of the team on tickets and Change Requests, working closely with other business teams
• Regularly reporting progress and issues to client on both a formal and informal basis
• Identifying any risks and proposing solutions
• Document business requirements and procedures
• Analyze business requirements and develop effective configuration solutions

Requirements

Competences

• Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.  Seeks and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
• Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.
• Problem Solving/Analytical Skills: Breaks down problems into smaller components, understands how to underlie issues; can simplify and process complex issues, and understands the difference between critical details and unimportant facts.
• People Development: Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility / opportunity.
• Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership / motivation.
• Decision Making / Judgment: Makes timely and difficult decisions, uses consensus when possible and communicates decisions to others.  Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues.
• Managing Conflict: Listens well, diffuses conflict before it starts, find the causes of and solutions to problems, handles difficult people.

Education and experience

• Minimum 2 years of experience in IT industry, experience in SAP HR or similar
• Knowledge in any of SuccessFactors modules (EC, PM/GM, LMS, RCM, Succession Planning, WFA)
• Ideally certified in any of SuccessFactors modules (EC, PM/GM, LMS, RCM, Succession Planning, WFA)
• Bachelor's degree in related field from a four-year college or an equivalent university degree
• Stakeholder management experience and expertise
• Experience having worke