Cloud Engineer

Summary

Guidewire’s Cloud Engineering Team, part of Guidewire Global Support (GGS), provides 24/7 support for customers using Guidewire’s software on the Guidewire Cloud Platform. The team focuses on automating processes to enhance system efficiency and reliability.

Cloud Engineers play a key role in operating Guidewire’s cloud platform and Insurance Suite products, developing tools to optimize system availability and performance for multi-tenant SaaS environments. They work closely with product developers to ensure the platform meets functional and non-functional requirements like performance, observability, and maintainability.

The role requires strong independence, problem-solving skills, and expertise in technologies like Kubernetes and Aurora. Ideal candidates are passionate about automation, eager to learn new tools, and experienced in SaaS production support within cloud-native AWS environments.

Job Description

Essential Duties and Responsibilities

• Deploy and operate shared multi-tenant infrastructure for a SaaS microservice-based containerized systems in addition to customer-centric application environments

• Administer and automate the team’s growing presence in AWS Operational support for Guidewire’s flagship highly integrated Java-based Insurance Suite web applications

• Implement and operate a complex single sign-on SAML/OAuth-based central authentication platform

• Develop and deploy tooling to aid in driving 24x7x365 service operations of critical worldwide systems

• Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure

• Create system documentation and training materials to empower and educate our own and others.

Required Education, Skills and Experience

• Bachelor’s Degree in Computer Science or related field

• Cloud computing experience- AWS preferred.

• Familiarity with the Agile software development lifecycle

• Background with Linux systems administration and strong scripting skills in Bash, Python, Go, etc.

• Experience supporting web applications running on Java / Apache / Tomcat in a live production environment

• Demonstrable experience with automating systems and infrastructure with Terraform

• Production-At-Scale support background in a heavily microservice-based world

• Working with Kubernetes is a plus.

• Strong understanding of Single-Sign On, SAML, oAuth (Bonus points if hands-on experience with Okta)

• Background utilizing and supporting log analytical tools such as DataDog (Logging and APM) Great understanding of DevOps tools, CI/CD and hands-on experience with git, Bitbucket and TeamCity

• Seasoned expertise around x.509 certificate technology and basic concepts of encryption

• Solid understanding of concepts surrounding containerized networking and all things IP

• Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS

• Advanced exposure to broad technical skills such as application development, web UI (design and development), JSON, application architecture.

• Ability to read and interpret application server thread dumps, Catalina outputs, CloudTrail, and other critical logging outputs.

Personal Qualities and Soft skills

• A no-fear approach to ambiguity and a startup-like culture

• You greatly prefer CLIops to ClickOps

• You enjoy teaching and being a mentor to others

• Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving

• Strongly analytical mind with a penchant for process development and enhancement

• Display a strong work ethic and do whatever it takes to get the job done

• A highly positive can-do attitude with a knack for being a team player

• Excellent communication skills and ability to explain complex technical concepts to a varied audience

• Demonstrate strong follow-through and consistently keep commitments to customers and employees

Other Requirements

• Ability to read, write, and speak fluent English

• We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support

• Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings

• Work Timings / Shifts : (Rotational Weekend on-call)

• Candidates are required to be on rotational