Senior Sales Manager - MICE, GSO Americas

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The role of the Senior Sales Manager – MICE, GSO Americas is to maximize revenues from the assigned segment and region into all LHG properties.  To play a key role in creating commercial success for GSO Americas and all LHG properties.  To act as a brand ambassador.

Job Responsibilities

• Contribute to and execute strategies to drive sales in assigned segments to achieve GSO America’s budget and by doing so support the hotels in achieving theirs
• Manage sales across all segments in the assigned territory but with particular focus on MICE and Groups
• Operate within the established system for account management effectiveness, 80/20 principles in terms of time invested, develop processes to ensure effective targeting of new accounts, regularly swapping out with non-performing accounts
• Support with the delivery of all sales activities in the territory including sales missions, sales blitzes, tradeshow attendance, organize and host sales trips for hotels to key target markets
• Contribute to the GSO Americas Weekly Flash report to be sent to all stakeholders showcasing the Team’s sales initiatives and productivity
• Understand and engage with the annual SIP plan
• Contribute to initiatives for further improvement of regional processes
• Solicit effective commercial partnerships for the hotels with particular focus on those in the assigned territory
• Conduct any special projects as assigned by the Director of Sales – MICE (East Coast, Mid West & Canada) and / or the Director of Sales – GSO Americas
• Partners with Director of Sales – GSO Americas, Director of Sales – MICE, General Managers & Managing Directors, LHG S&M Function Heads, Hotel Sales & Marketing Teams, other GSO team members as well as key clients & partners, and local and international PR/media agencies

Experience

• At least 3 years of work experience in similar role in the region
• A collaborative team player who focuses on organizational success, business performance and building strong relationships (internal and external)
• Takes an entrepreneurial approach to achieving targets
• Be a confident and well-connected networker
• Relevant hotel or hospitality experience within a similar organization is required
• Ability to travel locally and internationally (up to 50% of time travelling may be required)

Knowledge

• Knowledge and connections in the Groups and MICE markets
• Good understanding of industry systems, procedures and best practices

 

Soft Skills

• Collaborative, driven and disciplined
• To always present a positive outlook, be a good communicator and networker
• Be a supporter of the LHG sales culture in terms of communication, direction and ideology
• Excellent presentation and negotiation skills to win business, influence and sustain continuous growth
• Deliver quality in any required analysis or business communications
• Strong interpersonal and influencing skills, able to communicate effectively and positively with all level of colleagues 
• Self-starter with hands-on approach. Innovative, pragmatic and accommodating to foster positive team dynamics
• Able to work independently and in a team environment
• Awareness and sensitivity to the concepts of luxury and quality while also able to include a multi-brand approach to selling
• Able to link the value of colleagues, external guests and business results

 

Benefits included:

• Vacation Pay and Sick/Personal time
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life