Final Mile Business Development Director

Job Family: 

Sales professionals are responsible for identifying and developing potential or existing customers, communicating effectively, and persuading them to buy products or services. They create a positive selling environment and build strong customer relationships. Salespeople may use various strategies to close sales, such as highlighting features and benefits, demonstrating products, and offering promotions or discounts. Effective sales professionals need strong communication, interpersonal, and negotiation skills, along with a solid understanding of the products they sell. They must also handle rejection well and manage their time efficiently to meet sales targets. 

Job Summary: 

The Final Mile Business Development Director drives strategic growth for CRST’s Home Solutions business by securing major retail partnerships and launching scalable final mile delivery programs. This role combines a sales mindset with a strong operational understanding to deliver customer-focused solutions in high-touch, large-format delivery environments. 

Essential Duties and Responsibilities: 

• Strategic Sales - Win major retail accounts that generate $10M+ in new revenue within the first year 
• Retail Targeting - Engage national retailers with complex final mile needs in furniture, appliances and home goods 
• Solution Design - Build programs that scale, partnering closely with operations to ensure execution and service 
• Customer Focus - Act as a trusted advisor, solving pain points and shaping solutions that align with customer goals 
• Operational Alignment - Support launches and represent the voice of the customer during handoffs to operations 
• Collaboration - Work across departments to ensure service, quality and customer experience remain top priorities 
• Accountability & Reliability - Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs 

Requirements: 

• Education - High School Diploma or GED 
• Business Development Experience - 5+ years in retail logistics, final mile or transportation services with proven results landing large accounts 
• Retail Network - Established connection with national or regional retailers in home delivery sectors 
• Operational Acumen - Strong understanding of logistics execution and the ability to speak the language of operations with customers 
• Operations Background - Prior experience in logistics or transportation operations is highly preferred 
• Strategic Sales Mindset - Ability to sell complex, service-driven solutions based on customer goals and operational alignment 

Preferred Qualifications:  

• Education - Four-year college degree or relevant certifications 
• High-Touch Sales - Experience selling value-based solutions where execution, trust and service are competitive advantages 
• Communication - Strong communicator with executive presence and the ability to influence key decision-makers 
• Self-Directed - Results-driven self-starter capable of operating independently while delivering measurable impact 
• Integrity - High ethical standards and commitment to building long-term strategic partnerships 

Work Location: The work location for each position will be decided during the hiring process, based on business needs and job requirements.

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities. 

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.