Store Operations Coordinator

Who We Are

For over 60 years we have shared stories from across the globe that remind you of a time you cherish, a place you love and people who make you feel at home. We have inspired the home decorator, entertainer and gifter with our unique assortment of products sourced and designed around the world and we continue to be inspired by you. You, your authenticity, impact and distinction drive our success and inspires us to be inclusive, collaborative, open minded, adaptable, honest and respectful.

What You’ll Do

As the Store Operations Coordinator, you will support the Store Operations Manager in daily operations, store technology, and process improvement initiatives. You will maintain and update policies, procedures, and training materials to ensure consistency and brand alignment. Leveraging basic retail analytics, you will assist in tracking store performance metrics, identifying operational trends, and supporting data-driven decision-making to enhance efficiency. Additionally, you will provide administrative support to the SVP of Stores and Regional Directors.

• Provide daily operational support to stores.

• Perform administrative tasks related to store technology platforms.

• Collect, organize, and analyze store performance data to identify trends and support decision-making.

• Maintain and update store policies, procedures, and training materials.

• Collaborate with Store Operations Team on store-level priorities and communications.

• Assist the Store Operations Manager with follow-up on initiatives, field processes, and compliance.

• Coordinate store operating hours with external vendors and internal partners.

• Support new store openings and manage related travel logistics.

• Provide administrative support to the SVP of Stores and Regional Directors.

• Lead planning and execution of Field Leadership Conferences, including site selection, contract negotiation, budget management, and day-of coordination.

• Manage content development and communication rollout for Leadership Conferences.

• Support the creation of dashboards and reports using Excel or other tools to track key operational metrics.

What You’ll Bring

• 1–3 years of retail or store operations experience.

• Bachelor’s degree preferred.

• Strong communication skills with experience in cross-functional collaboration and vendor coordination.

• Excellent organizational and time management skills.

• Detail-oriented with the ability to manage multiple priorities.

• Analytical thinker with basic problem-solving and decision-making abilities.

• Proven ability to build effective partnerships across departments.

• Self-motivated and adaptable in a fast-paced environment.

• Proficient in Microsoft Office, especially Excel.

• Familiarity with data analysis tools (e.g., Excel, Google Sheets, Tableau, Power BI).

• Ability to interpret data to support operational improvements and reporting.

• Work Location: Hybrid. You will spend up to 3 days per week on average at our Alameda, CA Home Office.

Why We Love It

• Work life balance is a priority (work from home flexibility). Must be able to work in the Home Office several days a week.

• Up to 30% employee discount and product sample sales!

• A fun and supportive work environment where you feel welcome and safe. 

• A culture of inclusion that empowers you to be your best authentic self.

• Opportunities to make an impact through your passions.

• Wellness Program including virtual fitness classes, personal health advocates, coaches, gym discounts and more.

• Accrued Vacation, Sick Time and Personal Holidays.  

• Eligible employees offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.

CA Pay Range is $36.00 to $39.00 per hour

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Full time and Part time associates are eligible to participate in the Company’s 401(k) retirement savings plan after three (3) months of service.

Benefits for full-time employment on the first of the month following 30 days of continuous empl