Senior Library Services Associate

Department

Library, Access Services

Compensation

$15.87 Hourly

 

General Description/Primary Purpose

Under the supervision of the Head of Access Services, this position supports the Course Reserves operation of the Library by assisting in processing materials for students, faculty, and staff. This position supervises and staffs the Access Services Information Desk of the UNF Library.

Job Function

• Staffing the Access Services Information Desk may include responsibility for the supervision of the library facility.
• This position provides customer service based on University, Library, and departmental policies and procedures, library systems and their use, and library collections.
• Access to and maintenance of confidential student/employment records is required.
• This position troubleshoots procedural and system-related problems on behalf of library users.
• This position may be responsible for monitoring the Library’s security system and other security and safety matters involving the library building, collections, computers as well as operational concerns and closing the facility as scheduled.
• This position is required to maintain the knowledge and skills necessary to implement current department and Library-related policies and procedures.
• This position provides public service and access with respect to library materials and information in a courteous, positive, and proactive manner.
• This position regularly interacts and must communicate with UNF faculty, staff and student users.
• This position staffs the library during weekend service hours, when support and staffing are extremely limited.
• Due to this requirement, punctuality and reliability are critical. Problem-solving and good judgement and decision making are routine requirements.

• Course Reserve Processing: This position processes course reserve requests which include library and faculty owned materials; retrieves library materials for placement on course reserve; contacts faculty members when processing is complete; routinely adds/removes materials on reserve; follows guidelines to ensure copyright; maintains and enforces library and university policies.
• Information Desk Activities: This position is responsible for responding to departmental inquiries; processing applications for library privileges; processing hold/recall transactions; receiving and returning library materials; circulating items including course reserves and interlibrary loan materials; providing bibliographic assistance; providing directional/library/ campus referral information to users; training and supervising student workers; assisting with stack maintenance; instructing and assisting with equipment use by library patrons.
• Works on special projects as assigned.

Marginal Functions

• Participates in library-sponsored events.
• During declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence.

Department Requirements

• Knowledge of automated circulation systems, library policies, services and general department procedures, academic research library operations, bibliographic searching techniques and the research process, email, the Internet, and specialized automated systems and networked applications.
• Ability to enforce pertinent laws, codes, policies, and rules affecting and protecting the Library and its users.
• Ability to work collegially in an environment with library staff and the University community.
• Ability to communicate effectively and courteously with library users.
• Ability to engage in problem-solving and decision-making.
• Ability to plan, set priorities, organize a work-related environment, and attend to detail. Ability to use and understand a library automated system.
• Ability to move, lift, sort, and shelve library materials. Ability to operate office equipment: phone, fax, copiers, microform reader/printers, etc.

 

Required Qualifications:  A high school diploma and four years of experience directly related to the job functions. Directly related college course work or vocational/technical training may substitute at an equivalent rate for the required experience.

 

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, e