Principal Program Manager

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Principal Engagement and Program Manager 

Adobe believes in hiring the best. We are known for our vibrant, dynamic and rewarding workplace where personal and professional fulfillment and company success go hand in hand. We take pride in creating exceptional work experiences, encouraging innovation, and being involved with our employees, customers and communities. We invite you to discover what makes Adobe a place where exceptional people thrive. 

Click this link to experience A Day in the Life at Adobe:http://www.adobe.com/aboutadobe/careeropp/fma/dayinthelife/ 

Position Summary 

The Principal Engagement and Program Manager’s focus is to work directly with our largest and most sophisticated customer relationships and service programs across multiple verticals.  The Principal Engagement and Program Manager will drive the customer’s enterprise solution development and implementations by means of the Adobe Experience Cloud.   

This role will partner with Adobe’s customers to understand their priorities and objectives and lead a multi-disciplined delivery team from Adobe to design, implement, and scale the solutions to drive value for the customer across the intersection of people, process, and technology. Work at multiple levels with the Adobe team, including leading and directing other Project Managers and consulting teams and collaborating with Sales, Finance, Engineering, and Systems Integrator Partners.  You will evaluate the proposed solution, assess and manage risks, plan the program-wide implementation, support the program delivery, and manage its overall success. You will oversee delivery and acceptance of the program scope as defined in one or many statement(s) of work using our consulting methodology, including program tasks, deliverables, milestones, and resources, all the time coordinating with project managers and delivery teams as needed. You will ensure successful customer outcomes based on program-defined objectives.  You will govern overall standards across the program teams to achieve these results and be the senior-most delivery leader and “own the consulting business” for the engagement. Accountable for successfully executing services programs, acting as a single point of accountability for the customer and building relationships with key customer stakeholders and sponsors.   

Responsibilities 

• Lead large, complex customer engagements involving multiple project managers and teams from Adobe, Client, or partner organizations.