Sales Strategy & Operations Associate

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ in revenue generated since Patreon's inception

• 100 million+ free memberships for fans who may not be ready to pay just yet, and

• 25 million+ paid memberships on Patreon today.

We're continuing to invest heavily in building the best creator products with the best team in the creator economy and are looking for an Sales Strategy & Operations Associate to support our mission

This role is based in San Francisco or New York. Applicants must be able to be in-office 2 days per week on a hybrid work model.

About the Team

The Sales Strategy & Operations Team within the Acquisitions Team plays a critical role in supporting scaled outreach strategy to hundreds of creators that sign up on Patreon everyday. This team supports all different stages of the email outreach campaigns, from campaign strategy, execution, and reporting.

About the Role

• Creator Strategy - Work with the Inbound Acquisition lead and cross-functional teams to identify strategic opportunities across all stages of the creator journey

• Experimentation - Work with Design, PMM and Creator Acquisition teams to create and test different email copies that help identify what messaging work best

• Reporting - Work with the Inbound Acquisition Lead to set up reporting of key metrics for the inbound funnel

• Communication - Summarize and publish key findings from a study to relevant audiences. Make a Stop / Start / Pause / Modify decision based on the findings

• Optimization - Work on continuously identifying areas of opportunity to streamline and optimize processes

About You

• 5+ years of experience in sales/marketing operations roles

• Data-tracking and reporting: Experience in using SQL and visualization tools for analysis and reporting (python experience is nice to have)

• Communication: Excellent written and verbal skills, effective at facilitating open and sometimes difficult community/customer conversations with a positive, solutions-oriented outlook.

• Organized and detail-oriented: Able to sequence tasks and manage time effectively.

• Superfan of creator and internet culture: Direct experience with creators or as a creator is a nice-to-have

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win. 

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver. 

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accomodations@patreon.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benef