Manager, Project Management & Business Analysis

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are seeking an experienced and driven Manager to lead and oversee both project management and business analysis functions. This hybrid role is ideal for a proactive individual who can expertly manage projects from conception through delivery, while also providing high-quality business analysis to support strategic initiatives. The Manager will work closely with cross-functional teams, stakeholders, and senior leadership to ensure project alignment with business objectives, drive continuous improvement, and deliver value to the organization.
 

Key Responsibilities:

• Project Management (50%):
  • Lead and manage multiple, complex projects with cross-functional teams, ensuring delivery on time and within scope.
  • Develop and maintain project plans, timelines, resource allocations, and budgets, and establish project deliverables, milestones, and KPIs.
  • Foster strong collaboration with stakeholders, managing expectations and facilitating transparent communication.
  • Identify, analyze, and mitigate project risks and issues, implementing corrective actions as needed.
• Business Analysis (50%):
  • Perform in-depth analysis of business processes, identifying gaps and opportunities for improvement.
  • Gather and document business requirements, translating them into functional specifications for project implementation.
  • Facilitate requirements workshops, process mapping sessions, and user story development to drive project clarity.
  • Develop and maintain documentation on current and future state processes, system functionality, and project impacts.
  • Support data-driven decision-making by analyzing and interpreting data, providing actionable insights to inform strategic objectives.

Required Skills and Competencies:

• Proven track record in managing large, complex projects within cross-functional and global environments.
• Exceptional ability to gather, analyze, and document requirements, with strong analytical and problem-solving skills.
• Skilled in project management tools (e.g., Smartsheets) and business analysis tools (e.g. JIRA).
• Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.
• Strong leadership abilities, with experience in guiding and mentoring project teams.
• Proficiency in change management, risk management, and business case development.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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