North America - Account Manager

OVERVIEW OF 73 STRINGS:

73 Strings is an innovative platform providing comprehensive data extraction, monitoring, and valuation solutions for the private capital industry. The company's AI-powered platform streamlines middle-office processes for alternative investments, enabling seamless data structuring and standardization, monitoring, and fair value estimation at the click of a button. 73 Strings serves clients globally across various strategies, including Private Equity, Growth Equity, Venture Capital, Infrastructure and Private Credit.

Our 2025 $55M Series B, the largest in the industry, was led by Goldman Sachs, with participation from Golub Capital and Hamilton Lane, with continued support from Blackstone, Fidelity International Strategic Ventures and Broadhaven Ventures.

About the Role:

As an Account Manager (North America), you are the commercial and strategic owner of a portfolio of private capital clients. You will operate as a mini-General Manager for your accounts - owning strategy, commercial performance, and long-term partnership health. You carry a quota and are directly responsible for renewals, expansion ARR, and Net Revenue Retention. You will sell wide and high, build multi-threaded relationships across senior and operational stakeholders, and work closely with Customer Success, where CS leads day-to-day onboarding and usage while you lead commercial and executive strategy. Together with CS, you are jointly responsible for measurable client value realization. 

Your portfolio may span different account segments - from large strategic GPs/LPs to growth and scale accounts - and you will adapt your engagement model accordingly. 

Key Responsibilities:

• Own the end-to-end account strategy for each client, including value maps, power maps and multi-year expansion and retention plans. 

• Tailor your engagement model by account segment, including high-touch, executive-heavy engagement for strategic accounts, focused product expansion for growth accounts, and scaled, repeatable motions for scale accounts. 

• Build and maintain Quarterly Account Success Plans with clear objectives, adoption targets, and expansion plays, anticipating risks and opportunities early to avoid surprises. 

• Partner with Customer Success to ensure clients receive full value from the platform: CS leads onboarding, training, day-to-day adoption, and success planning; you lead commercial strategy, executive alignment, and long-term account growth. 

• Be jointly accountable with Customer Success for adoption and utilisation across modules and clear demonstration of business value to senior stakeholders. 

• Take direct responsibility for expansion of usage across teams, asset classes, and workflows as a primary driver of renewal strength and commercial growth. 

• Own an annual renewal and expansion quota (ARR/NRR) across your portfolio and manage this as a quota-carrying, target-owning role. 

• Lead renewal cycles starting 6+ months before contract expiry, structuring renewals with built-in growth where appropriate. 

• Proactively identify and qualify upsell and cross-sell opportunities using structured, enterprise-style deal practices and build and present business cases, ROI/TCO models, and value narratives to senior stakeholders. 

• Maintain pricing integrity by clearly linking price to value, while delivering accurate, disciplined forecasting into Sales Leadership and RevOps. 

• Sell wide and high by building multi-threaded relationships across CFO, COO, Head of Valuations, investment, operations, portfolio monitoring, data, technology, and risk functions. 

• Map and manage broader influence dynamics such as auditors, valuation advisors, consultants, and LP expectations, positioning 73 Strings as a strategic partner shaping the client’s valuation and data operating model. 

• Develop deep product and domain understanding to independently lead product and value conversations with senior business stakeholders, tying features and workflows to concrete outcomes such as efficiency, risk reduction, audit readiness, and LP reporting. 

• Collaborate with Pre-Sales and SME teams on complex evaluations while being capable of owning advanced workflow and value discussions in most situations. 

• Act as the connector between Customer Success, Sales, Product, Engineering, and Pre-Sales for your accounts, bringin