Customer Support Associate

We are looking for a Customer Support Associate to join our team, responsible for responding to customer inquiries via phone, email, and chat in a professional and timely manner while accurately documenting interactions. You’ll dig into technical and operational issues, escalate the tricky ones to our expert teams, and help keep our support knowledge up to date. If you're someone who loves solving problems and making someone's day a little easier, we’d love to hear from you!

Your day to day will include:

• Responding to customer inquiries through phone, email, and chat in a professional and timely manner, while accurately documenting these interactions
• Troubleshooting and resolving technical and business operation issues within a broad and interesting domain
• Escalating complex issues to higher level technical teams when necessary
• Assisting in maintaining the customer service knowledge base to ensure accurate and up-to-date information is available
• Actively participating in ongoing training and certification programs to expand your technical knowledge and skills

What makes you thrive here:

• Affinity to a customer support role, with sound technical knowledge and skills. Previous customer support experience is an advantage
• Strong problem-solving skills and ability to effectively troubleshoot and resolve technical issues
• Excellent written and verbal English communication skills
• Ability to work independently and collaboratively as part of a team, and prioritise tasks effectively in a fast-paced environment
• Familiarity with customer service software and tools, with a willingness to enhance your knowledge by adding further tools to your belt
• Strong organisational and documentation skills
• Flexibility to work on rotational shifts, including nights, weekends, and holidays

Why join Supercharge?

• To unleash your full potential, we’re here to help you grow every step of the way with exciting international projects, access to inspiring conferences, in-house soft skill trainings, and online courses. We’ll even support your English classes, and with our skill matrix, you’ll always have a clear path to learn.
• To feel your best, your wellbeing truly matters to us. That’s why we offer health coverage with Medicover, Life1 gym access to keep you moving, and extra sick days for those moments you just need a little rest. We celebrate milestones with a fully paid month off after five years, offer extra paternity leave for growing families, and provide support through our Employee Assistance Program.
• To have a blast, you’ll join a friendly team of 200+ people, all passionate about building amazing digital products. Whether it’s our Summercharge festival, a football match, quiz night, or just grabbing a drink with teammates, there’s always something to look forward to. And with our buddy system, you’ll feel part of the team from day one.
• To brighten your day, our dog-friendly office in the heart of Budapest is filled with good vibes, great coffee, tasty snacks (yes, including Túró Rudi!), and cozy corners to relax, connect, or have a little fun when you need a break. You’ll also have a yearly personal budget and a company library to keep your curiosity growing.

About our Budapest office   Budapest is where it all started for Supercharge - this is our headquarters and the beating heart of our company. We have local offices in several countries, but this is where the real magic happens. A buzzing, vibrant space filled with talented individuals dreaming up and delivering amazing products for our clients. This Office of the Year award-winning space is home to our legendary after-work events, and as located in the heart of the city, putting us just steps away from some of the best restaurants, cafes, and bars around.