Registered Nurse, Care Coordinator

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Nurse, Care Coordinator provides proactive utilization management services for Teladoc Health members with high-risk needs, inappropriate utilization of urgent or emergent care and/or complex medication needs. This role delivers excellent customer service and facilitates conversations between interdisciplinary care teams, which may include internal and external health care providers, such as Patient Navigators, Care Coordinators, Case Managers, Primary Care Physicians/Specialty Physicians and Hospital Systems.  The Nurse Care Coordinator focuses on providing high quality, cost effective, care coordination.

Essential Duties and Responsibilities

• Deliver exceptional service to members, providers, care team members and external facilities representing Teladoc Health in a professional and courteous manner through a variety of communication channels including written, telephone, and video.
  • Review members’ cases with external health plan risk team and provide advice, direction, and support as needed.
  • Meet with members and patient navigators after primary care physician appointments to review and update plans of care.
  • Establish and retain patient documentation in external referral/care coordination systems.
  • Process referrals and prior authorizations in a timely, thorough manner for members.
• Manage daily assignment to meet department-specific performance metrics by applying clinical knowledge to support members with care navigation needs (post-visit or post-hospitalization) which may include:
  • Conduct intake assessment, coordinate treatment plan, and conduct re-assessment of services to ensure coordinated, high-value, in-network care to optimize health outcomes.
  • Determine members’ eligibility for and refer members to support services (such as health plan case management, external and internal referrals).
  • Evaluate and interpret clinical data to identify high-risk members and to implement action-oriented member goals.
  • Analyze complex clinical situations and appropriately provide solutions.
  • Medication reconciliation.

Required Qualifications

• Active compact RN license in good standing or NP in good standing.
• Ability to be licensed in all 50 states.
• BSN or MSN
• 1-3 years of clinical experience.
• Customer service experience in a health care setting.
• Ability to work independently and as part of a high performing team.
• Ability to receive work instruction and maintain department productivity standards.
• Exceptional customer service skills.
• Strong data analysis and clinical assessment skills.
• Excellent written and verbal communications skills.
• Strong time management and organizational skills, with ability to effectively manage multiple, competing priorities.
• Possess a high degree of computer literacy and ability to manage multiple systems, including Microsoft software.
• Ability to learn new procedures and adapt to changes in fast-paced working environment.

Preferred Qualifications

• Certified Case Manager highly preferred.
• Prior care coordination experience preferred.
• Virtual work experience preferred.
• Bilingual (English/Spanish) a plus.

The base salary range for this position is $75,000 - $80,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live