Senior Director, Enterprise Architecture

Senior Director, Enterprise Architecture – PBM Modernization & Transformation

The Senior Director, Enterprise Architecture – PBM Modernization & Transformation is a senior technology executive responsible for defining and executing the architectural vision, modernization strategy, and target-state technology roadmap for the Pharmacy Benefit Management (PBM) organization.

This leader will spearhead the transformation of the PBM technology ecosystem, evolving legacy, monolithic platforms and point-to-point integrations into a modern, scalable, domain-driven architecture that enhances business agility, operational efficiency, and innovation. The role provides strategic leadership across application modernization, platform rationalization, cloud adoption, integration modernization, data enablement, engineering transformation, and AI-driven innovation initiatives.

Partnering closely with executive leaders across business, product, operations, engineering, and technology, the Senior Director will establish the architectural foundation required to simplify the PBM landscape, reduce technical debt, improve speed-to-market, and enable the next generation of digital healthcare capabilities.

AI will serve as a critical accelerator in this transformation journey. This leader will champion the adoption of AI-enabled software development practices to improve engineering productivity, code quality, and delivery velocity while driving the integration of Generative AI, Agentic AI, and intelligent automation into core business processes. These capabilities will improve operational efficiency, enhance decision-making, and elevate client, pharmacy, provider, and member experiences.

The Senior Director will lead a team of enterprise architects, establish architecture governance and technology standards, and oversee technology strategy across critical PBM domains, including claims processing, benefit administration, pricing, rebates, formulary management, clinical programs, pharmacy networks, and digital experience platforms.

Role Summary

We are seeking a visionary and transformational Enterprise Architecture leader (Band 6) to define and advance the end-to-end architecture strategy for our Pharmacy and Pharmacy Benefit Services (PBS) organizations. This role will establish the long-term architectural vision, shape multi-year platform and data strategies, and influence senior leaders across both technology and business functions to accelerate enterprise transformation.

The ideal candidate brings a strong executive presence, the ability to influence at the highest levels of the organization, and a proven track record of leading large-scale technology modernization initiatives. This is not a maintenance-focused leadership role. It is an opportunity for a strategic leader who thrives on challenging the status quo, modernizing complex ecosystems, and enabling innovation across the enterprise.

Key Responsibilities

Modernization, AI & Engineering Transformation

• Define and execute a multi-year modernization strategy for PBM applications, platforms, and technology capabilities.

• Lead the transition from legacy monolithic systems to modular, cloud-native, API-first, and event-driven architectures.

• Establish technology strategies that improve scalability, resiliency, maintainability, security, and speed-to-market.

• Partner with business and technology leaders to identify and prioritize opportunities to embed Generative AI, Agentic AI, and intelligent automation into business workflows and operational processes.

• Define architectural patterns that support intelligent decision-making, workflow orchestration, automation, and enhanced user experiences.

• Ensure AI-enabled business solutions are built on secure, scalable, compliant, and well-governed enterprise platforms.

• Balance modernization investments across platform simplification, technical debt reduction, digital innovation, and AI-enabled business transformation.

Architecture Governance & Decision Management

• Establish and lead architecture review processes that promote speed, transparency, and sound decision-making.

• Define and maintain architecture principles, standards, governance frameworks, and decision records.

• Implement architecture decision metrics and service-level expectations to improve organizational agility and reduce delivery bottlenecks.

AI-First Business Enablement

• Embed responsible AI and Generative AI design principles, including governance, observability, risk management, and compliance, i