Commercial Operations Sr Manager - UroNova

Purpose and Scope

The Sr. Manager, Commercial Operations & Launch Excellence is an internal-facing operator responsible for building and scaling the day-to-day commercial operating system for UroNova. This role drives launch readiness execution, cross-functional project management, SOP development, process controls, and performance reporting for Vabrinty and future brands. Partnering with the President (P&L owner), National Sales Director, and Commercial leadership. The Sr. Manager ensures operational readiness (tools, vendors, shared services handoffs, data flows) and establishes the cadence, analytics, and process discipline required to support immediate growth

 

Essential Duties & Responsibilities

Launch Readiness & Program Management

·         Lead end-to-end launch readiness planning and execution for Vabrinty and future brands, including integrated workplans, milestones, risks, issue escalation, and decision tracking

·         Responsible for the commercial operating cadence (KPI/ business reviews), to include;  Sales, Marketing, Access, Trade/Channel, Finance, Legal, Compliance and Shared Services

·         Build fit-for-purpose tools and ways of working for a scaling start-up environment (workplans, decision logs, RAID logs, RACI), and proactively escalate risks/issues with recommended options

Operational Excellence (SOPs, Controls, Vendor & Shared Services Integration)

·         Design, document, and continuously improve core commercial operations processes (SOPs) across ordering/fulfillment, customer onboarding, contract implementation, vendor management, and shared services handoffs

·         Own operational controls, compliance-ready documentation, and auditability for key workflows in a highly regulated environment

·         Oversee marketing operations processes (MRL workflow, contract and PO/invoice coordination, budget tracking) and support advisory board operations (setup, vendors, contracting logistics)

·         Lead execution of state and federal compliance requirements, including CMS Open Payments (Aggregate Spend) and price transparency reporting.

·         Partner cross-functionally with internal compliance, finance, and external vendors (e.g., PwC, Model N) to ensure accurate, timely reporting across multiple state jurisdictions.

·         Work with the President, UroNova to assist with market access activities for Vabrinty (and future brands), including payer positioning, coverage tracking, and reimbursement support to enable prescribing and administration in targeted settings

·         Partner, in close collaboration with Finance, to support budgeting, forecasting, and ongoing spend and performance tracking, enabling disciplined resource allocation and execution of business objectives

·         Partner with the Exhibit Manager to coordinate and execute conference and meeting strategy, driving organization, tracking, and budget alignment to ensure consistent, high-quality execution at key industry engagements

Analytics, Reporting & Commercial Performance Intelligence

·         Work in collaboration with finance and analytics to set forecasts and recurring leadership reporting; define KPIs and build/maintain dashboards to track launch readiness, demand trends, access performance, and gross-to-net drivers

·         Lead, develop and track annual UroNova Operational Plan and Quarterly Board of Directors presentations in collaboration with President

·         Partner with Trade/Channel, Finance, and Sales Ops to ensure clean master data (accounts/providers), CRM integrity, and reliable data flows for decision-making

·         Develop actionable insights and recommendations that improve execution (cycle time, throughput, customer experience) and support scale-up planning

 

Core Values

This position is expected to operate within the framework of Tolmar’s Core Values:

·         Center on People: We commit to support the well being of