Vice President, Head of IT Business Operations and Support

Company

Federal Reserve Bank of Dallas

The Federal Reserve Bank of Dallas (Dallas Fed) promotes a strong financial system and healthy economy in the Eleventh Federal Reserve District, which includes Texas, northern Louisiana and southern New Mexico. Through our offices in Dallas, El Paso, Houston, San Antonio, and our team of 1300 employees, we work for and with the people of our district to build a strong and inclusive economy. The Dallas Fed works within the Federal Reserve System and with other public and private sector institutions to foster the safety, soundness and vitality of the United States economy and financial system.

We are one of 12 Reserve Banks that, along with the Board of Governors in Washington, D.C., constitute the nation’s central bank. We are part of the Federal Reserve System, which was established by Congress in 1913. Our mission is to serve the interests of the American public by informing and influencing our nation’s monetary policy, fostering financial stability and delivering quality services to the United States government and the financial institutions in our region. Although established by Congress we are independent of government.

Our responsibilities are wide-ranging. We conduct economic research and gather perspectives from our region to bring to national conversations about monetary policy. We work with government, financial industry and the community to ensure our banking system is safe, accessible and secure. We help maintain a reliable supply of cash and support digital payment. We work with community partners to ensure that all people in our district have opportunities to build a bright economic future. Our success depends on actively connecting with the people and communities we serve.

Location: #LI-Hybrid

The Integrated Technology Services Department:

The Eleventh District’s Integrated Technology Services department provides innovative technology solutions and services to support the Bank's mission, vision, and strategic priorities. We work with our partners in the Eleventh District and across the System to provide essential technology solutions and services needed to support the mission of the Federal Reserve. We strive to be an agile and innovative organization that delivers high-value solutions and services including business process automation, digital collaboration tools, application development, and product and program management services. We have expertise in a variety of focus areas from cloud computing and automation to artificial intelligence and machine learning. We measure success by our ability to help customers identify and implement leading edge technology solutions that are the best fit for their strategic needs.

The Role:
 
Overview:
The Federal Reserve Bank of Dallas is seeking a Vice President to provide executive oversight and strategic leadership over Business operations and support for the Integrated Technology Services department. The ideal candidate is an experienced and passionate business technology executive who is a forward-looking, visionary technology leader, with an innovative, customer-focused mindset capable of helping Federal Reserve businesses achieve their mission through technology transformation. This is a pivotal role that ensures IT is a trusted partner in delivering best-in-class services and exceptional customer experiences. This position works closely with peers to provide exceptional operational support for several large-scale programs. The experienced leader should be energetic, driven, and take ownership for high performing operations, risk management and resiliency.

The Vice President reports directly to the SVP and Chief Product Officer and will
collaborate closely with Product Engineering and Product Management teams to ensure delivery of the organization’s mission, strategic vision and core values.

Key Responsibilities:

• Provide executive oversight of the Integrated Technology Services Business
• Operations and Support function. Ensure operations are of high quality and
• performance such that established metrics are met or exceeded.
• Oversee the performance of operational services ensuring quality, timeliness,
• and customer satisfaction.
• Establish metrics and KPIs to monitor the efficiency, effectiveness and reliability of IT operations and services
• Partner with business stakeholders to anticipate key technology and marketplace trends, drive continuous improvement and business results.
• Implement best practices in IT operations and support, incident management,
• and disaster recovery areas while exploring opportunities to catalyze operational efficiencies with AI Ops.  
• Manage relationships with key technology vendors, ensuring favorable contracts, vendor accountability and ali