Product Operations Manager, Square International

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

As a Product Operations Program Manager, you will be an important member of our international product organization and work on some of our most impactful forward-looking initiatives for Square sellers around the world, driving the planning and delivery of our product portfolio from vision to launch. You will support the entire product development process end to end, developing and executing scalable programs and operational processes that can be applied to any challenge, task, or opportunity.

You Will:

• Drive delivery and own successful coordination of cross-functional product initiatives
• Guide strategic cross-functional planning by partnering with design, user research, product, analytics and engineering to develop program plans, dependency identifications and resourcing plan
• Help gain alignment on important issues using a large toolkit including structure, logic and data
• Plan and facilitate meetings such as project kick offs, weekly check-ins and testing to make communication easy and transparent
• Improve product delivery, execution and processes
• Lead post program analysis to guide future programs
• Focus on results and outcomes, identify challenges and risks, and work with a cross functional team to address and mitigate them

Qualifications

• 5+ years of product operations / program management experience in software/web product development organizations with direct experience managing stakeholder teams and projects
• Ability to collaborate with designers, product managers, engineering teams and key partners from different departments
• A solid cross platform (web/mobile/platform) technical foundation
• Ability to make clear recommendations/decisions using logic and data analysis
• A proven track record of creating and implementing process/operational improvements across diverse teams and disciplines

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $142,000 - USD $213,000
Zone B: USD $132,100 - USD $198,100
Zone C: USD $124,900 - USD $187,300
Zone D: USD $113,600 - USD $170,400   

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits