Member Support Associate (HRA)

<h2><strong>Who We Are</strong></h2> <p>We asked ourselves — <em>What if better care didn’t cost more?</em></p> <p>That’s why we built Vitable: the health benefits platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center.</p> <p>Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. It's a better experience for employees and a smarter solution for employers.</p> <p>Simply put, we’re built for better.</p> <p>We’re growing rapidly and looking for eager team members who are hungry for change and passionate about delivering better care to the everyday worker. Does that sound like you?</p> <p>We are looking for licensed insurance agents to help our members navigate the benefits industry with a high-touch, customer-centric experience. This position will join our Client Operations Team.</p> <p>Vitable is a digital-first benefits platform. Members can sign up for insurance directly on our website but at times will need expert guidance. In this position, you'll be our members first point of contact when they reach out for support. Your goal will be to leverage your insurance knowledge to help our members find the best option for their unique needs. The majority of your day will be spent on the phone assisting members with their insurance enrollments and becoming an expert on the Vitable experience.</p> <p>Responsibilities Include But Are Not Limited To</p> <ul> <li>Providing customers a seamless support experience</li> <li>Submitting applications to the carrier and owning till approval</li> <li>Helping customers navigate the healthcare system&nbsp;</li> <li>Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned</li> <li>Comprehensively documenting phone calls and emails with members in Zendesk</li> <li>Answering qualifying and benefit specific questions</li> <li>Providing phone and email coverage for our members as scheduled<br><br></li> </ul> <p>Experience &amp; Qualifications</p> <p>When reviewing resumes we’ll be looking to see that you:</p> <ul> <li>Are a licensed insurance agent</li> <li>Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California</li> </ul> <p>If we have an opportunity to engage you in your interview process, we’ll look to assess how you</p> <ul> <li>Communicate clearly and effectively in both verbal and written formats.</li&