Software Training Consultant I

ConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success

ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master’s assistance program and colleague recognition programs.    

 

General Summary:

The Software Training Consultant I is responsible for leading the design and delivery of online and in-person educational content for the organization’s products. This role works in partnership with cross-functional teams to ensure necessary educational information and materials are available and up to date for all products, in an effort to improve delivery to partners.

Essential Duties and Responsibilities:

• Provides support to the Technical Training teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Handles the releases and features of platforms that are used to update appropriate educational assets and documentation
• Prepares and delivers content in office and at partner-facing events
• Creates and presents informative, interactive webinars for internal and external resources
• Assists in documentation content creation when necessary
• Collaborates with the education team to create asynchronous assets (eLearning materials, how-to videos, blueprints, etc.) to facilitate partner learning
• Resolves or coordinates the resolution of complex problems in a flexible and logical manner
• Synthesizes information from partners and colleagues effectively to make timely decisions and recommendations.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business and partner requirements
• Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
• Strong presentation skills
• Strong communication skills, both written and verbal
• Strong analytical and problem-solving skills, with ability to synthesize information for technical and non-technical audiences
• Ability to work constructively and independently in a fast paced, multi-tasking environment
• Ability to interact positively and openly with peers, leadership, and external business contacts

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 6+ years of relevant experience

Working Conditions:

• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job an