Senior UX Designer

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

About the Company

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology Experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

About the Team

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with Salesforce at the center of all you do. In our world, we are transforming all channels to digitally perform as one team to create a better customer experience. 

About the Job

The User Experience Designer will work with other UX and UI leads, UX and UI designers, business owners, product managers, and engineers (developers) to build high quality user-centered customer facing communication solutions.

Responsibilities and Day-to-Day View

- Partner in the creation of UX concepts, including the definition of customer needs, task analysis, personas, storyboards, customer/employee journeys, user flows, business value modeling, information architecture, wireframes and validate it through usability testing.

- Consolidate and communicate research findings, conceptual ideas, detailed design, and design rationale verbally and visually in an engaging and appealing way.

- Communicate ideas through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping, and In-App Prototyping.

- Document interaction specifications and work closely with development teams to ensure design specifications are implemented.

- Participate as a contributor with an interdisciplinary team that includes other designers, business analysts, business product owners, technical and functional architects, quality assurance, and software developers.

Qualifications:

- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

- 5+ years in-depth knowledge and experience design-related disciplines in the CRM business context

- Knowledge and experience with driving and applying user/customer-centered design processes and workshops while working collaboratively with customers, along with cross-functional teams.a

- Experience using design and prototyping tools, such as Figma, Adobe Creative Suite, Sketch, Axure, InVision, Marvel, Proto.io, etc.

- Ability to quickly understand customer's processes and connect user/customer insights with the functional capabilities of the Salesforce CRM platform.

Education:

Preferred Bachelor of Science degree in Human Computer Interaction, Interactive Media, or Graphic Design or equivalent experience. Advanced degree preferred.

Experience:

Moderate- level, real-world experience in design (3-5 years) with limited experience managing projects independently.

Supervisory:

No

Our Senior UX Designer, earns between $116,700.00-$175,100.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:  

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected.

• Adoption Reimbursement

• Disability Benefits (short term and long t