Jobs and Careers

Event Specialist – Part Time

United States, United Statesfull_timeVerifiedPosted 28 Jan 2025

💰 $30,000/yr

About the role

ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale. ON24 provides industry-leading companies, including 3 of the 5 largest global technology companies, 3 of the 5 top global asset management firms, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial companies, with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has a wide global footprint with offices in key regions, including London, Singapore and Sydney. For more information, please visit www.ON24.com.

Role Overview:

The ON24 Event Specialist is responsible for the delivery of customer events using ON24’s virtual product suite.

Event specialists are responsible for:

Providing an enhanced ON24 experience for customers and attendees
Managing live events
Customer training
Event troubleshooting and escalation

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and an interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success. At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Responsibilities: 

Provide customer trainings prior to live event
Manage and monitor live event ensuring success

Perform event related tasks, such as edits, answering audience member technical questions, and other administrative tasks related to role
Act as product and subject matter expert
Providing technical support and guidance
Drive customer satisfaction with excellent customer service
Perform webinar and virtual event related activities as necessary
Event specialists may be requested to work outside of regional business hours, on holidays, and/or weekends

Skills & Experience: 

Knowledge of live streaming content
Excellent troubleshooting, problem-solving and strategic thinking skills
Ability to work independently
Awareness and understanding of Internet browser software, webcam configurations/set up, and Windows/Apple operating systems
Well organized and able to provide high quality work 100% of the time
Ability to work on multiple priorities and/or projects simultaneously
Sense of urgency to provide a rapid response to client requests
Excellent listening and communication skills, both verbal and written

The base pay range for this position is $15.00 per hour. This range is not a guarantee of actual compensation that may be earned nor a promise of any specific pay for any specific employee, which is always dependent on relevant experience, education, skills, location, and other applicable factors.

EEOC:

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employ