People Systems Lead

Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What's the opportunity? 🤔

Enterprise Systems at Intercom is the organization that enables us to operate to the standards of a high-performing, high-growth, scalable company.

Intercom is seeking an experienced, curious and motivated People Systems Lead to join our growing Enterprise Systems team. As a People Systems Lead, you will be responsible for managing and maintaining our HRIS platform, ensuring its optimal performance, and leveraging its capabilities to streamline HR processes. This role will involve collaborating with various stakeholders, providing technical support, and implementing system enhancements to meet the organization's evolving HR needs. The People Systems Lead  will play a pivotal role in enhancing HR data accuracy, security, and reporting capabilities. You will report to the Director of Enterprise Systems.

What will I be doing? 🚀

HRIS Management:

• Administer and maintain the HRIS platform (Workday), ensuring data integrity, system reliability, and smooth functionality. Serve as technical lead for Workday Core HCM, Payroll, Benefits, Compensation, Absence, Talent, Security, Reporting and Dashboards.
• Manage user access and permissions to ensure data security and privacy compliance.
• Demonstrates understanding with system architectures, process flows, and integrations involving various applications.
• Partner with cross functional teams to gather requirements, design, test, and implement solutions for the business.

Process Improvement:

• Identify opportunities to streamline HR processes using the HRIS platform, reducing manual efforts and enhancing overall efficiency.
• Work closely with HR stakeholders to understand process pain points and recommend system-driven solutions.

System Configuration and Integration:

• Collaborate with partner teams (People and IT teams) to configure and optimize HRIS modules, workflows, and data fields to align with business requirements.
• Integrate the HRIS platform with other business systems, such as payroll, ATS, Okta, to create seamless data flows.

Reporting:

• Develop and maintain custom reports, dashboards, and data visualizations to provide insightful HR metrics and analytics to stakeholders.

Compliance and Data Security:

• Ensure HRIS compliance with relevant data protection and privacy regulations (e.g., GDPR, CCPA).
• Monitor and audit HR data regularly to maintain data accuracy and integrity, implementing necessary corrections as needed.

Training and Support:

• Provide training and support to HR staff and end-users on HRIS functionalities and best practices.
• Act as a subject matter expert on HRIS-related inquiries and troubleshoot any technical issues that arise.

System Upgrades and Implementations:

• Lead HRIS system upgrades, working with vendors and internal teams to plan and execute the upgrade process smoothly.
• Support the implementation of new HRIS modules or features, ensuring successful adoption and utilization by stakeholders.

What skills do I need? 📖

• Proven experience (typically 5+ years) on HR systems, with a focus on HRIS management and optimization.
• Strong understanding of HR processes and workflows, with the ability to translate business requirements into HRIS solutions.
• Strong proficiency with Workday and experience with related people systems (Greenhouse, Lattice, People Insights, etc).
• Excellent analytical and problem-solving skills, with a keen eye for data accuracy and attention to detail.
• Solid knowledge of data privacy laws and regulations, with a commitment to maintaining data security and compliance.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Project management skills, capable of handling multiple initiatives and meeting deadlines in a fast-paced environment.

Benefits 😍

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