We anticipate the application window for this opening will close on - 29 Nov 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working onsite 4 days a week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. This role may require approximately 5% of travel to enhance collaboration and ensure successful completion of projects. The person in this role will work from the Medtronic facility located in Fridley, Minnesota (U.S. Operational Headquarters) or Mounds View, Minnesota.

The Global Pricing and Contracting IT team partners with several of the largest functions in our organization, including our commercial pricing & contracting teams to build and grow systems to leapfrog the competition using rapidly evolving artificial intelligence and advanced analytics to set customer prices and create effective contracts. Our work matters because it is the insights gained from our systems to unlock Medtronic’s ability to maximize revenue and grow market share through effective pricing & contracting strategy. Learning this space is a pathway to nearly any commercial role you may have interest in as you will quickly learn the business, get exposure to our products and product data, and learn how we go-to-market globally.

The Global IT Pricing & Contracting Service Desk Manager is responsible for leading and managing the service desk team to ensure delivery of high-quality support for first-level business requests and operational tickets. In this role, you’ll manage team performance, oversee daily operations, and drive continuous improvement in processes and customer service. You’ll act as the primary liaison between business users and IT operations, bolstering timely resolution of issues and requests.

The IT Service Desk Manager is responsible for management of the P&C System Support Team. This team provides direct support for multiple pricing and contracting solutions for all business users of applications. In this role you will help develop relationships across solution platforms, create and refine processes, educate users, communicate changes and provide full line support. Furthermore, as a leader you will be responsible for a deep understanding of technical application design, system landscape & architecture and interfaces to and from other systems. You will proactively monitor key processes, interfaces and data synchronization as well as application upgrades. As a team member of the Global Pricing and Contracting IT team, you will work directly with business analysts on system enhancements, issues and prioritization and end users to ensure that a comprehensive support structure is in place to drive utilization and adoption across multiple solutions.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications to achieve long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives. Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group! http://bit.ly/MedtronicWomeninIT

CAREERS THAT CHANGE LIVES

• Lead, mentor, and manage the service desk team to meet or exceed service level agreements (SLAs).