Senior Associate, Credit Servicing Operations

Your Title: Senior Associate, Credit Servicing Operations

You Report to: Manger, Funding

Your Location: Remote

Your Hours: 9:30-6:00 EST or 10:00-6:30 EST

 Responsibilities are, but not limited to:

• Match new deals to ensure the contract matches the latest loan structure offer.
• Use underwriting skills and knowledge to help grant exceptions within funding.
• Utilize funding resources/underwriting skills to negotiate and access fees for loans that have deviated from the approved underwriting framework.
• Handle escalated funding exception requests in a timely manner.
• Build personal relationships with dealers by making themselves available for escalated calls from dealer partners.
• Completes the funding process to ensure deals are paid in a timely manner by aiding QA team in booking out deals.
• Able to give support to the funding team by learning and becoming proficient in all funding duties.
• Perform additional interviews with applicants as part of a follow-up process in cases where discrepancies are identified during the funding process, warranting further investigation.
• Provide support and training to new associates. 
• Evaluate funding underwriting review requests updating application information in a timely manner.

Qualifications:

• Minimum of 1 year in underwriting role within the following industries: auto lending or other relevant finance company.
• Willing to learn and comprehend funding compliance adhering to state by state compliance standards.
• Must be a Subject Matter Expert in all policies & procedures within underwriting/credit analyst role.
• Excellent communication (verbal and written) skills.
• Strong customer service and de-escalation skills.

• Strong leadership and interpersonal skills.
• Strong analytical and organizational skills with great attention to detail.
• Strong verbal and written communication skills.
• Strong organizational, analytical, and problem-solving skills.
• Ability to multitask in a fast-paced environment.

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.