Customer Support Consultant (all genders)

The Role

Join our team as an Inhouse Consultant to support our internal team and customers on functional issues related to our software. With commitment and ambition you will have a direct impact on our performance.

What you'll do

• After your onboarding, you advise our customers on financial topics about our software
• You give 1st and 2nd line support to our customers, partners and colleagues regarding questions and problems about everything related to the Lucanet software
• Provide great customer service to our customers via email or phone
• Identify and resolve customer concerns
• Collaborate with other consultants to provide solutions within the specified timeframe

What you bring to the table

• You are nearing or have already completed your Bachelor's or Master's studies in computer science or business administration
• Familiar with databases and SQL
• Preferably good knowledge of business administration. Especially accounting is a plus
• High affinity for software and IT-related topics
• Commitment and proactive communication come naturally to you in your work
• Very good communication skills in French and English. Preferably also Dutch knowledge.

Perks at work

• LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
• Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
• Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• LucaNet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
• Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners. 
• Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
• Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and/or pension allowances.

Powered by uniqueness

Everybody’s different here and we like it that way. At LucaNet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at LucaNet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates. 
 
We recognize that every individual brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.

 Learn more about our culture and D&I journey