Community, Communications & Engagement Manager (Product & Technology)

 

Location: US – Eastern Time Zone (Hybrid/ Office/ Remote)  

 

Travel: Around 10% travel is expected  

 

 

 

Bentley Systems is the infrastructure engineering software company. Around the world, infrastructure professionals rely on Bentley software to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Together, we are advancing infrastructure for better quality of life. 

 

Today, Bentley employs 5,500 people, located across 42 global locations. 

 

We’re hiring a Community, Communications & Engagement Manager to lead the inspirational engagement and expert communities of 1,600+ colleagues in Bentley’s Product, Technology and UX organization. This role reports to the Chief of Staff in the Office of the CTO.  

 

As a Community Manager, you will nurture and grow 5-10 expert-led ‘Communities of Practice’, ensuring their smooth operation through activities such as coaching speakers, developing content, scheduling calls, and maintaining distribution lists. Additionally, as colleague Communications lead, you will direct and execute internal Product & Technology communications, events, and all-hands calls, ensuring alignment and synchronization across functions.  

 

The role is split roughly 50:50 between Community and internal Communications aspects. 

  

 

Responsibilities: 

• Facilitating expert Community leaders to deliver impactful content, maximized reach and engagement, and managing associated administrative tasks. 

• Streamlining and improving Community tools and processes to ensure a seamless experience for users. 

• Creating sustainable content, guidelines, and frameworks to support thriving, fast-growing Communities. 

• Conducting competitive analysis to maintain a leading-edge experience in internal community engagement and strategy. 

• Collaborating with product, engineering, marketing, and other teams to foster staff participation in the Communities. 

• Once established in the role, pushing the bounds of the Community strategy to engage external experts as well as internal colleagues. 

• Research newsworthy items from across the organization, especially those that celebrate success in all corners of our global team. 

• Maintaining team intranets, Teams channels and other internally visible sources of content. 

• Drafting and proofing comms for Senior leaders (written, audio, visual – including video, slides). 

• Planning and maintaining a calendar and cadence of regular Comms, Events and All Hands for the Product & Technology organization. 

• Collecting feedback and listening for employee sentiment, and ensuring this is matched and addressed in comms. 

• Aligning with peers and colleagues in sister organizations across Bentley to amplify the power of Comms. 

• This is a full-time role expected to work 40 hours per week, based remotely, ideally in Western European / Eastern N. America timezone. 

• Requires extensive and regular communication with Managers, peers and other colleagues of the company in person, and/or by utilizing Microsoft Teams chat, calling and meeting functions. 

• Around 10% travel is expected with the role 

• Requires sitting or standing at will while performing work on a computer. 

  

  

Qualifications: 

• 5+ years of working in software environment, which includes enterprise B2B SaaS experience. 

• 3-5 years of experience participating in and building communities in  product or technology  (internal or external).  

• Experience of working in product-led, software organizations. 

• Public speaking, blogging, content development, and event facilitation experience. 

• Existing network from a diverse set of communities and social media platforms. 

• Facilitating complex and sensitive community management situations with humility, judgment, tact, and humor to deliver great internal content. 

• Working independently and autonomously, managing multiple competing priorities. 

• Fluent written and spoken English.