Technical Trainer, AI Product

Job Title:  Technical Trainer  Location: National Harbor, MD (Hybrid)  Type: Full Time  Compensation: $65,000 to $75,000 DOE, Annually + Benefits (401K, Medical, Dental, FSA, + more!)    Are you an elite communicator who effortlessly commands any room or audience? Do you love learning (and teaching!) new technology? Are you self-motivated, well-organized, and team-oriented? If so, and while more details follow below, this role is for you.    We are seeking a Technical Trainer to design, develop, and deliver high-quality training programs to assist with change management, and to empower our clients to optimize their adoption of nebulaONE®. As a Technical Trainer, you will participate in cloud and AI empowerment engagements, as well as work closely with various departments and stakeholders to ensure a smooth transition and effective utilization of AI and cloud technologies, addressing any challenges that arise post-migration. To be successful in this role, the Technical Trainer will provide guidance and support to clients to enhance their cloud operations, unlock the full potential of our AI-powered platforms, and drive business success. 

Responsibilities:

• Plan, organize, and deliver training sessions internally and to clients on nebulaONE®.
• Tailor training content and delivery methods for internal purposes and/or to meet the specific needs of our clients. 
• Lead interactive Promptathons, where clients work hands-on to build and refine AI prompts, tackling real-world challenges together. 
• Collaborate cross-functionally to develop training materials such as SOPs, technical documentation, presentations and exercises.
• Manage associated repositories and content created for training and/or change management purposes. 
• Perform live demonstrations and hands-on labs to illustrate concepts and provide practical guidance to clients. 
• Stay up to date with the latest Microsoft and AI advancements and best practices and maintain in-depth knowledge to deliver accurate and relevant content. 

Qualifications:

• 2+ years of experience as a Technical Trainer, Educator, or similar. 
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, team members, and stakeholders. 
• Exceptional presentation skills, coupled with the patience to teach. 
• Passion for teaching and helping others succeed in their cloud readiness journey. 
• Flexibility to travel occasionally for on-site trainings, if needed. 

Preferred Skills and Experience:

• Bachelor’s degree in Education, Computer Science, Information Technology or related field. 
• Strong knowledge of Microsoft product offerings, with an emphasis on AI, SaaS, or cloud technologies. 
• Microsoft Certified Trainer (MCT). 
• Microsoft certifications, such as the AI-900, AZ-900, etc. 

You Love To:

• Work in a dynamic team environment.
• Learn and deploy modern technologies.
• Perform as a self-starter and manage your own time.
• Analyze and solve tough technical problems by leveraging leading-edge technologies.
• Demonstrate your expertise through a consultative and collaborative approach to building excellent software.
• Interact with clients often and maintain excellent working relationships.
• Participate in monthly company outings and quarterly local service projects.
• Eat lunch as a team every Friday and have your hand at conquering our ping-pong champions.

This description highlights the core duties of the position; however, responsibilities may evolve as needs change and opportunities arise.    About Us:  Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee. As technophiles, we thrive on the latest developments in our chosen field of expertise: cloud computing. As humans, we are driven by the opportunities to make life better through the thoughtful application of technology. At Cloudforce, these two pursuits combine to form an effective, human-centered approach for making cloud solutions accessible for businesses, app developers, and entrepreneurs, alike.    We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine-to-five activities. We’ve built a culture around openness, inclusiveness, giving back to the community, team building, and growth. Whether it be through monthly team outings, annual trips, or our frequent charitable activities, we’re serious about making each individual feel like they’re part of our