Manager, Operations - Shopper, Last Mile Delivery

Position Summary...

The Manager, Operations – Shopper, Last Mile Delivery plays a pivotal role in executing the Shopper strategy to ensure customer orders are fulfilled on time and in full. This role leverages data to tell compelling stories, build business cases, and drive strategic decisions. The manager will use insights to reduce defects across the shopping trip—such as missing items, no locations, and checkout audits—while exploring technologies like AI and RFID to shape the future of Spark at the front end and enhance the customer and associate experience.

What you'll do...

What You’ll Do:
Analytics-Focused Operations & Project Leadership

• Lead projects that improve the shopping experience across stores and digital platforms.
• Create and manage project plans based on data and customer needs.
• Bring teams together to focus on the right tools and ideas that improve how customers shop.
• Use data to find pain points in the shopping journey and suggest practical solutions.
• Help teams work faster and smarter by improving processes with automation and better tools.

Data Science & Decision Intelligence

• Translate raw data into shopper behavior insights that guide experience design and personalization.
• Develop models and frameworks to anticipate customer needs and optimize merchandising strategies.
• Utilize advanced analytics (segmentation, churn prediction, trend analysis) to support business cases.
• Deliver actionable recommendations to enhance conversion, retention, and digital satisfaction metrics.

Shopper-Centric Solution Development

• Partner with product, UX, and engineering teams to develop tools and features that improve the end-to-end shopper experience.
• Continuously test and refine digital capabilities based on customer feedback and usage analytics.

Technology Enablement & Platform Optimization

• Drive the development and adoption of internal analytics tools and platforms to enable self-service insights.
• Collaborate with engineering and data science teams to ensure system scalability, data quality, and performance.

Innovation, Experimentation & Continuous Improvement

• Lead rapid experimentation (A/B testing, multivariate testing) to validate shopper-facing features.
• Encourage intelligent risk-taking to pilot emerging technologies (e.g., computer vision, voice search, AR).
• Foster a test-and-learn culture to continuously iterate on the shopper experience.

Ethics, Governance & Responsible AI

• Ensure data privacy, ethical AI practices, and responsible tech deployment in customer applications.
• Uphold standards of digital accessibility, inclusion, and fairness across all shopper touchpoints.
• Promote a feedback-rich, non-retaliatory culture where experimentation and continuous improvement thrive.

What You'll Bring:

• Coordinating cross-functional project teams
• Experience with technology and it’s application at scale
• Experience with Last Mile Delivery Proven experience in data sourcing and analysis.
• Strong ability to create and understand business cases.
• Excellent presentation skills, with the ability to connect data and feedback to organizational goals.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see