Director, Fulfillment Center Operations

Position Overview

 

The Director of Fulfillment Center (FC) Operations will oversee the efficient and cost-effective operation of fulfillment center(s) critical to Duluth Trading's success. This Director is responsible for ensuring SLAs are met, budgets are adhered to, and a culture of continuous improvement is fostered. This role strategically drives supply chain operations' speed, efficiency, and cost control.

Position Details

Work Environment:

At Duluth Trading Company, we value face-to-face interactions that foster our culture of learning, creativity, and teamwork. The role is based onsite at our Fulfillment Center in Adairsville, GA. 

 

What You’ll Do: 

• Operations: Oversee the day-to-day operations of our Adairsville, GA, fulfillment center, ensuring optimalperformance and efficiency. Manage a team of FC managers, supervisors, and associates, providing leadership,guidance, and support to achieve operational goals. Ensure all FC operations comply with safety, quality, andregulatory standards.
• Fiscal Management: Manage labor planning, budgeting, and forecasting processes to ensure optimal staffinglevels and cost control.
• Continuous Improvement: Develop and implement strategies to optimize FC processes, layouts, and resourceallocation to maximize throughput and minimize costs.
• Technology and Systems Implementation: Oversee the implementation and maintenance of warehousemanagement systems and other technologies to support efficient operations.
• Team Leadership & Development: Build, lead, and mentor a high-performing supply chain team. Provideguidance, support, and development opportunities to team members, fostering a culture of continuous learningand growth. Ensure clear communication and collaboration within the supply chain team and with cross-functional departments.
• Key Projects & Deliverables
  • Develop and execute a strategic plan for optimizing FC operations, including process improvements,automation, and resource allocation
  • Implement labor management systems and processes to enhance productivity and reduce costs
  • Lead the design and execution of FC layout changes to improve flow, capacity, and efficiency
  • Develop and implement a comprehensive training and development program for FC associates and leaders
  • Establish and monitor key performance indicators (KPIs) to track FC performance and identify areas forimprovement

What We’re Looking For:

• Bachelor's Degree in Supply Chain, Logistics, or related area of study - Equivalent work experience will be considered
• 10+ years of experience
• 5+ years of management experience
• Advanced experience in fulfillment center or distribution center operations management
• Experience managing AutoStore automated storage and retrieval system strongly preferred
• Proven track record of driving operational excellence, process improvement, and cost optimization
• Strong leadership and people management skills, with the ability to build and motivate high-performing teams
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making
• Deep knowledge of warehouse management systems, automation, and other FC technologies
• Lean Six Sigma or similar process improvement certification preferred
• Travel is required for 20% of company-related meetings, programs, and/or events
• Authorization to work in the United States without sponsorship

Duluth Headquarters Benefits and Perks

Our pursuit of a better way isn't just about our products—it's about our people too.  That's why our Dam Good Crew enjoys a comprehensive benefits package, designed to support their well-being and success.

• Multiple Medical plan options 

• Dental & Vision plans 

• Medical and Dependent Care Flexible Spending Accounts 

• Health Savings Account including company contributions  

• Company paid Life Insurance and AD&D

• Company paid Short-Term Disability

• Other various voluntary benefits including: Accident, Critical Illness, Hospital Indemnity, Long-Term Disability and Supplemental Life Insurance

• 401(k) Employer Match

• Employee Stock Purchase Plan to purchase Duluth Trading Co. stock at a discount 

• 12 weeks of Parental Leave at 100% pay 

• Paid holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day