Guest Experience Manager The Hythe a Luxury Collection Resort

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:

The Guest Experience Manager plays a vital role in delivering highly personalized, seamless service that distinguishes The Hythe, a Luxury Collection Resort from any other. From pre-arrival to post-departure, the Guest Experience Manager discreetly manages every detail of the guest experience, anticipating needs and ensuring impeccable standards. Their professionalism, attention to detail, and flawless presentation reflect the heritage and elegance of The Hythe, a Luxury Collection Resort. Every action, word, and appearance contributes to creating a lasting impression and embodying The Hythe, a Luxury Collection Resort’s unique identity and core values.

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation.  Manages the flow of questions and directs guests within the lobby.  Serves as Guest Experience Manager and handles the tracking of service issues.

Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

 

Job Specifications: 

• Starting Wage: $58,461.98 $65,358.10 

• Employment Type: Year Round  

• Shift Type: Full Time hours available 

• Minimum Age: At least 18 years of age  

• Housing Availability: Yes  

 

Job Responsibilities:

• Provides friendly, professional, and personalized assistance to all guests, anticipating their needs and maintaining attention to detail.
• Builds strong rapport with guests, tracking preferences, history, and special requests to ensure a tailored experience.
• Ensures all services, suites, and amenities meet The Hythe, a Luxury Collection Resort, Brand Standards.
• Handles pre-arrival engagement, check-in/out, reservations, billing, and internal communication via Lightspeed and GXP systems.
• Provides concierge services, including restaurant bookings, ticketing, transportation, and other guest requests.
• Promotes and cross-sells resort outlets while adhering to hotel policies, SOPs, and company procedures.
• Maintains comprehensive knowledge of suite services, amenities, F&B venues, spa, and hotel standards to offer op