Senior Business Operations Manager, Life Sciences Healthcare Solutions

We are seeking a strategic and highly organized Senior Business Operations Manager to support the General Manager (GM) of LS&H’s Commercial Business Unit in driving operational excellence and business performance. This individual will play a critical role in enabling effective decision-making, aligning cross-functional initiatives, and ensuring the smooth operation of the business unit. The ideal candidate is a proactive problem-solver with strong business acumen, exceptional communication and organizational skills, and the ability to work across diverse teams and priorities. This role would be a key member of the GM’s Leadership Team. 

About You – experience, education, skills, and accomplishments

• Bachelor’s degree in business administration, management, or related field of study or relevant, equivalent work experience.
• Minimum 10 years of business operations or relevant experience
• Life Sciences & Healthcare and/or SAAS industry

What will you be doing in this role?

• Partner with the GM to define and track strategic priorities, ensuring timely execution and alignment across teams. Lead the development of quarterly and annual business plans, objectives and key results, and executive updates.  
• Own Chief of Staff responsibilities and the operational cadence of the business unit, including monthly business reviews, forecasting, and KPI tracking. Analyze key business metrics and synthesize insights to inform leadership decisions. 
• Serve as a key liaison between the GM and functional leaders across sales, marketing, technology, and finance. Drive alignment, ensure accountability, and remove roadblocks to advance strategic initiatives.  Includes items such as Product Roadmaps, Sales Pipeline, and Financial reporting. 
• Prepare briefing materials, agendas, and follow-ups for internal and external meetings. Ensure the GM’s time is effectively leveraged by managing inputs, supporting prioritization, and facilitating communication flows. 
• Lead and execute high-impact, cross-functional projects from inception through completion. Monitor progress, resolve issues, and communicate outcomes to stakeholders. 
• Support internal communications, including town halls, team updates, and leadership messages. Champion an inclusive and collaborative culture within the business unit. 

Ownership & Objectives:

Strategic Planning & Execution: 

Partner with the GM to define and track strategic priorities, ensuring timely execution and alignment across teams. Lead the development of monthly, quarterly and annual business plans, objectives and key results, and executive updates. 

Business Performance & Analytics: 

Own the operational cadence of the business unit, including monthly business reviews, forecasting, and KPI tracking. Analyze key business metrics and synthesize insights to inform leadership decisions. 

Cross-functional Coordination: 

Serve as a key liaison between the GM and functional leaders across sales, marketing, technology, and finance. Drive alignment, ensure accountability, and remove roadblocks to advance strategic initiatives.  Includes items such as Product Roadmaps, Sales Pipeline, and Financial reporting. 

Leadership Enablement: 

Prepare briefing materials, agendas, and follow-ups for internal and external meetings. Ensure the GM’s time is effectively leveraged by managing inputs, supporting prioritization, and facilitating communication flows.