Sr ResWare Administrator

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

POSITION SUMMARY

The Sr ResWare Administrator - ATA serves as Avenue 365’s subject matter expert for the ResWare platform, leading advanced configuration, system architecture decisions, and cross-functional optimization initiatives. This role assumes full ownership of platform stability, integration health, and continuous improvement — while also mentoring junior administrators and driving alignment between technology and business strategy. The Sr Administrator partners with executive leadership, operations, compliance, accounting, and IT to ensure the ResWare environment scales with Avenue 365 Lender Services’ growth objectives and service excellence standards.

DESCRIPTION

Essential Functions, Duties, and Responsibilities

Platform Administration & Architecture

• Serve as the primary ResWare platform owner, driving configuration strategy, system governance, and long-term roadmap alignment.
• Administer and maintain the ResWare platform at an advanced level, including complex workflows, business rules, roles, permissions, and automation logic.
• Configure and manage file types, products, milestones, automation rules, and task management with a focus on scalability and efficiency.
• Lead system design reviews and establish configuration standards and best practices across the organization.

Integrations & Vendor Management

• Architect, implement, and manage complex integrations with third-party vendors, lenders, underwriters, and internal systems.
• Own the vendor relationship for Qualia/ResWare support, serving as the escalation point for critical issues and strategic enhancements.
• Proactively monitor integration health, identify risk areas, and develop contingency plans.

Process Optimization & Automation

• Lead enterprise-wide process improvement initiatives by identifying, designing, and implementing automation solutions that reduce friction and improve throughput.
• Partner with operations leadership to evaluate emerging capabilities within ResWare and prioritize enhancements against business impact.
• Support new product launches, lender requirements, and strategic operational changes through advanced ResWare configuration.

Reporting, Data & Compliance

• Ensure accuracy, consistency, and integrity of data across the platform; define and enforce data governance standards.
• Design and maintain advanced reports, dashboards, and KPIs for operations leadership, compliance teams, and executive stakeholders.
• Lead compliance-related configuration initiatives tied to mortgage lending, title, settlement, and regulatory audit requirements.
• Own system audit processes, change documentation, and audit trail accuracy.

User Management & Security

• Oversee user setup, security role design, and access controls; ensure policies align with company standards and regulatory requirements.
• Establish and enforce least-privilege access models and periodic access reviews.

Leadership, Training & Documentation

• Mentor and guide junior ResWare administrators; act as escalation point for complex issues and platform guidance.
• Develop and deliver advanced user training programs; maintain a comprehensive library of SOPs, job aids, and best-practice guides.
• Champion adoption of system capabilities and ensure staff proficiency across all user groups.

Stakeholder Partnership & Strategic Contribution

• Collaborate cross-functionally with operations, accounting, compliance, and IT as a trusted technology advisor.
• Lead system upgrades, releases, and regression testing initiatives; communicate impacts and manage change effectively.
• Translate business strategy into actionable system improvements; present recommendations to leadership with supporting analysis.
• Represent Avenue 365 in ResWare user communities, beta programs, or product feedback forums where applicable.

Qualifications and Education Requirements

• High School Diploma or equivalent required