Customer Sales Manager, Family Dollar and Dollar Tree

Job Description

Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious!

This Customer Sales Manager (CSM) position perfectly embodies that ambition, as you will own & be responsible for the refrigerated and frozen categories selling execution of $60M in revenue with two customers- Family Dollar and Dollar Tree as a vital member of the Value Channel Customer Business Team (CBT). The CSM serves as the liaison between Kraft Heinz and the Customer, leading all selling activities & driving efforts tied to improving our net sales (NSV) and profit (CMA), along with building a strategic partnership with our customers. The CSM aims to deliver revenue and share objectives, pursue business strategies to grow, provide category management expertise, and ensure that coordinated cross-functional sales value is delivered to the customer through implementation of the sales plan and shelving objectives.

Essential Functions & Responsibilities

· Effectively partner with the customer, building rapport at all levels to fully understand their business, the marketplace, and affect positive business growth

· Achieve New Item Authorization goals, Distribution goals, & Base Business Objectives: Revenue and Share Growth, Authorizations, Distribution, Optimal Shelving

· Own P&L, Revenue Forecast & Trade Balance through promotional revenue objectives by tactic, price point, Drive Period & Selling Event while effectively implementing Kraft Heinz pricing strategies

· Maintain files and business documentation to thoroughly detail business transactions (promo calendars, authorization lists etc.)

Expected Experience & Required Skills

· Trusted to work autonomously within a CBT framework to plan, organize and set/achieve priorities

· Proven & tested experience in customer management, account management, and/or retail sales management for a CPG company managing a book of business over $30 million

· Proven ability to manage multiple stakeholders from Customer teams at the same time

· Cross functional partnership and influence experience with Customer Service, Customer Excellence and Category Leadership – initiative to bring insights & opportunities to the customer proactively

· Forecasting expertise and financial acumen to properly plan and understand the P&L impact of distribution and mix changes

· Proven skills embodying a customer-first mentality for effective customer management and selling to achieve objectives

· Clear examples of exhibiting polished interpersonal skills (written, verbal, and presentation) with potential to negotiate and influence effectively

· Tested proficiency in Microsoft Office programs and proprietary Sales systems such as Compass, IRI, Spark, etc.

· Clear examples of exhibiting strong analytical skills; Has the ability & experience using syndicated and/or ambiguous data to develop comprehensive business plans by analyzing category and brand performance and influences customer to achieve category objectives.

· Willing to travel 10-20% out of the area as needed to customers’ headquarters in Chesapeake, VA

Work Environment & Schedule

This position is considered a Remote based role that can be performed from a home office Additionally, this role requires working a salaried, exempt schedule to best execute against customer and internal expectations

Physical Requirements

Physical demands include but not limited to

· Willingness to drive and/or travel

· Operate a computer and view screens for ~100% of work schedule

This job description is not designed to cover or contain all duties or responsibilities that are required of the role. Duties or responsibilities may change or be added with or without notice.

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

$102,100.00 - $127,600.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs.