Technology Program Manager

Job Title

Technology Program Manager

Job Description Summary

Cushman & Wakefield's Client Business Solutions Team seeks to provide technology-enabled solutions supporting increased operational efficiencies and enhanced occupant experiences. By delivering best-in-class solutions driven by defined functional and experiential use cases, C&W offers a differentiated services model focused on a foundation of cost-effective solutions, optimized operational processes, and extensive technical expertise.
Our C&W Technology Team of Solution Leads, Project Managers, Business Analysts & Solution Consultants work closely with our client and account stakeholders to identify potential opportunities to deliver value through technology and provide insights into solutions that support targeted outcomes. A thoughtful yet connected approach brings improved client outcomes and results in a strategy that is closely aligned to defined business objectives. The overall C&W objective is to provide an open, data- centric, technology ecosystem that can provide short-term value and long-term flexib

Job Description

Role Description

The Technology Program Manager is Responsible for the overall financial and operational performance of the technology services and the client account support structure, maintaining adherence to budgets, training, and development plans, and providing employee feedback. The Technology Program Manager also provides strategic and technical guidance for team members, and reviews project information to assure the development teams meet schedules and budgets.

Provide the central point of Client Relationship Management for the C&W Technology Program, aligning to the account executive and client leadership, including:

• Responsible for the overall strategic, financial, operational performance of the technology and the client account
• Lead development of client Technology strategy, roadmap, goals & objectives of the client account.
• Maintain, understand, and present cadenced QBR Reporting on the Technology strategy & program alignment and progress
• Program- level Management of all investments and technology projects for the client account
• Ensure timely user enablement & connectivity
• Monitor and manage SLA Reporting with corrective actions and remediation
• Provide oversight & steering of Client driven analytics, recommend, and drive best practice metrics and processes

Lead, manage and develop the Client Technology team to execute the account strategy, program and operating model with integrated platform approach to knowledge, skillset and methodology specifically:

• Create and maintain a professional culture within the teams, where individuals take ownership and are fastidious and proud of delivering excellence and quality
• Employee performance management and goal setting aligned to the C&W platform and client account specific goals
• Headcount management, employee evaluations and progress for team including regular one-on-one meetings with staff and the annual performance review cycle
• Financial management for resources including headcount, capital planning for technology investments, business case development and operating budget management
• Manage technology team employee hiring, onboarding, goal-setting and other C&W required people routines to ensure individual and team development.

Conduct technology operational oversight of the client technology applications, communications, reporting including key metrics and SLAs as required by the client MSA or C&W operating standards.

• Ensure projects and initiatives within the technology program meet the evolving client security standards are implemented, maintained, and enhanced on a continual basis according to the established project methodology and reporting for status, risk & issue, budget and executive reporting.
• Oversight and performance management of Technology vendor / supplier  relationship, contractual compliance, financial  and operational performance.
• Maintain, understand, and present cadenced reporting to C&W and client stakeholders including monthly, quarterly and annual reporting including QBRs
• Provide regular integration of feedback and input to technology product and platform, innovation and advisory experts, exposing key initiatives and leverage platform expertise to enhance the client and account technology experience.
• Provide monthly metrics reporting and review including recommendations for continuous improvement or remediation planning and execution as required to maintain operating excellence standards.

As the client and account’s primary C&W Technology contact, p