Solution Delivery Lead Rail Information Mobile

As NMBS- SNCB’s IT company, YPTO is part of the Belgian Railway family making sure that the Belgian railways continue to move forward and that train passengers can travel in a modern and sustainable way.

The recently approved NMBS-SNCB « Rail Vision 2040 » has the ambitious goal to make sure that more people, companies & organisations choose the train as their preferred mobility tool. Not to forget, after all, rail being the most climate-friendly mode of public transport compared to other modes of public transport today.

Next to that, in a world of modern and sustainable mobility, new services and applications using digital technology are being implemented. Leading to increased and better information and communication to rail passengers and rail crew. Setting up diverse channels for purchasing tickets, a better monitoring of assets and further increase automating operational processes. Ultimately improving efficiency and service offering.

An ambitious goal that we’re building and realising: further digitalising SNCB – NMBS, offering innovative solutions and enabling flexible services with a key focus on the end user.

The Business Area Rail Information Mobile delivers projects for and in close collaboration with the SNCB-NMBS Directorate Passenger Transport & Security and the Directorate Transport Operations and is part of the SPS department, which stands for Sales, Passengers and Security Management.

The Business Area Rail Information Mobile is the IT partner of these directorates and manages & develops solutions in regard to:

• Information for travellers via the route planner, information boards, mobile apps and Public Address systems in the railway stations.
• Mobile apps & tools for the train conductors allowing them to perform checks, sell tickets and report any issues.
• Mobile apps & tools for train drivers and security personnel.

When it comes to the development/integration, we rely on off- and onshore teams where the developments/ integrations are being realized in a release train where and when relevant.

Solutions can be built inhouse and/or purchased through a 3rd party.

As Business Area Lead your main tasks are managing the team responsible for the Application Portfolio, you drive the delivery of the IT solutions and you define the business processes within your business area.

Delivery:

• You ensure E2E IT-ownership for projects within the business area portfolio through engagement with Project Managers as to the creation, planning, tracking and execution of overall project plan.
• You work closely together with Business Leads, Project Managers, Product Owners and/or other business partners, ensuring alignment between IT strategy, Enterprise Architecture, Cyber Security, the Digital Roadmap & Business Strategy.
• Provide support in working out business cases, together with the Portfolio Manager & the business.
• You contribute to the set-up of the project steerco with clear roles & responsibilities, both on business & IT side as to have a clear reporting channel to all stakeholders

Collaboration & Co-creation:

• You work closely with the key business customers, stakeholders, external partners and all groups within the organisation in order to function as a trusted advisor to challenge and formulate the IT needs and create value.

• You interact effectively with the Project Managers, Portfolio Management, Product Management, Architecture, Solution Design, Services Delivery and Support teams to ensure we build the quality products to support our business goals and customer experience.
• You improve processes and relationships for resolving customer issues, project and product escalations.

Application Management:

• You are accountable for application lifecycle management of all applications in your application portfolio and organize functional support in collaboration with your application owner/TPDMs.
• You take up an advising role when it comes to risk-management (detecting, inventoring, repporting & mitigation) and you assure effective & appropriate follow-up.
• You act as support of the portfolio manager and safeguards the inflow of new demands (optimize capacity) and you provide input for the capacity planning and assess impact in case of up-or downstaffing.
• You safeguard the hand-over & documentation towards the support organisation.

People:

• You have experience in leading & managing teams including career development & performance management