Jobs and Careers

Director, Operations - Cell and Gene Therapy (US East Coast)

United Statesfull_timeVerifiedPosted 16 May 2024

About the role

Title: Director, Operations - Cell and Gene Therapy, Global Operations and Control Tower Advanced Therapy Division Job Purpose: Responsible for the strategic oversight and management of key activities related to the Advanced Therapy Division Global Operations Team and Global Control Tower Teams. This position includes oversight of our packaging systems including liquid nitrogen (LN2), dry ice, and the network expansion surrounding the filling and storage capabilities. In addition, a key responsibility will be to optimize lane mapping and feasibility, risk assessments, and to establish processes and relationships with air and ground freight providers. On the control tower side, fastidious adherence to the highest standards of global track and trace, best practices with respect to the use of data loggers, and real-time visibility will be paramount. People management as well as client-facing experience are essential. Additional responsibilities include full P&L ownership, operational service delivery and quality, client relationships and key account management, operational excellence and optimization. Main Duties and Responsibilities: Responsibility for both strategic and tactical day-to-day management of the business, overseeing operational logistics, leading the operational team and also the global control tower, developing client relationships and sales growth and delivering excellent service standards. On a strategic level, work closely with peers and regional management team to deliver process improvement and operational change. Ensure high quality work through clear leadership and motivating team to deliver high performance and growth. Also assist in developing strategies and tactics for improving operation efficiencies for global harmonization. The role has full accountability for P&L. The position will report directly to the Senior Director, Global Cell & Gene Therapy Operations, NORAM. Duties and Responsibilities

Reporting to the Senior Director of Operations, this person will be responsible for successfully overseeing the daily operations and control tower responsibility of the Advanced Therapy Division shipments globally. This will include the daily co-ordination with various branches and close monitoring of our Maestro system
Responsible for Marken's global advanced therapy division packaging solutions, with a focus on LN2 and dry ice capabilities, strategic capability expansion, lean inventory management and maintenance, and personnel and capital expenditure, operational excellence
Develop excellent working relationships with internal departments – Project Management, Operations, Control Tower, Branch Operations, Commercial, Regulatory, Customer Relationship Managers, Overseas Marken offices/agents and the Customer Services Team as well as external providers (outside service providers)
Responsible for ensuring compliance on training requirements for new and existing team members within his/her function
Directs strategic projects (e.g. facility build outs) and develops appropriate critical path schedules ensuring consensus of milestone dates consistent with business and client expectations and drives program completion in a timely manner
Acts as a regional and global escalation contact both internally and externally
Attends client review calls, bid defenses, and attends and leads client meetings with additional responsibility to present at conference/trade show meetings, where approved/applicable
Oversees an operational team responsible for lane mapping, LN2 inventory management, feasibility and risk assessments and regularly ensures the successful day-to-day track and trace and monitoring of live shipments in Maestro against client specifications and in strict adherence to this pre-defined lane mapping, with updates made on a regular schedule.
Ensures branches and OSPs follow the collection and delivery instructions per agreed client operating procedures and driver instructions.
Helps set up paperwork or checklists associated with ATD / cell and gene therapy shipments.
Provides support and assistance when dealing with special requirements and inform internal teams where required
Manages own priorities, maintain metrics and analyze data to assess performance and implement improvements
Identify project barriers (resource constraints, capability gaps) and works with both the Global Operations Team Leads a