Welcoming Center Caseworker

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief Quad Cities seeks a Welcoming Center Caseworker (WWC) to oversee the Illinois Welcoming Center (IWC) program. This position will provide case management services to eligible refugees and immigrants. The WCC will work closely with the Welcoming Center Coordinator to fill gaps in services and follow through on referrals made to walk-in clients. Please note: this role is grant funded and only guaranteed until June 30th 2024.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Provide linguistically and culturally responsive case management and service coordination for immigrants and refugees
• Communicate regularly with service providers in the following fields: healthcare, housing, education, employment, public benefits
• Provide emergency services and crisis intervention for immigrants and refugees to stabilize the client's conditions and help find immediate solutions
• Provide referrals for services not offered in-house and follow through to ensure those referral services are received
• Succinctly and efficiently document services provided in WRQC’s database, Microsoft Dynamics
• Other duties as assigned

Knowledge, Skills, & Abilities

• Bachelor’s degree preferred
• Flexibility and the ability to learn quickly in a fast-paced work environment
• Good oral and written communication skills
• Demonstrated ability to work sensitively and effectively in cross-cultural settings
• Good time management and multi-tasking skills
• Lived or professional experience with immigrant and refugee service providers

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Fluent in another language such as Arabic, Dari, Karen, Pashto, Spanish, Swahili, Ukrainian, or Rohingya
• Valid driver’s license, reliable access to an insured vehicle and clean driving record
• Must be able to pass a background check

World Relief offers a competitive benefits package (25 hours + per week): World Relief contributes to monthly premiums:-Medical-Dental Additional Benefits:-Offer 16 Paid Holidays!-Vision- Paid Sick and Vacation Time- Paid Parental Leave (12 weeks for qualified employees)-FSAs: Medical & Dependent Care, & Commuter Funding-Supplemental Life Insurance (employee, spouse, and children)-Critical Illness, Hospital Indemnity, and Accident insurance policies World Relief pays 100% for eligible employees:-Group Term Life (employee, spouse, and children)-Long Term & Short-term Disability-Accidental Death and Dismemberment (AD&D)-Long Distance Travel Insurance-Employee Assistance Program (EAP) World Relief - Retirement:-401K & Roth-WR matches up to 4%, then an additional quarter percent up to 10%-Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.  World Relief Discounts (Immediately Eligible):-Verizon-Pet Insurance through Nationwide-Home and Auto insurance through Liberty Mutual-Working Advantage Discount Program