Library Security Liaison Manager

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$83,763.90 - $128,373.25 Annual

Department:

Library Department

Job Type:

Regular Non-Represented

Exemption Status:

United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

You visit Multnomah County Library for many different reasons. Sometimes, you're borrowing a book. Sometimes, you're attending a program. Other times, you're simply looking to escape the rain.

Regardless of the reason, it's important that your visit is enjoyable and one that reflects the high value we place on maintaining respectful and welcoming library spaces for all. We rely on our managers and our contracted security to help make that happen. That’s why we’re looking for an experienced professional to develop and implement processes necessary to the successful operation of the Person-In-Charge (PIC) program using a trauma-informed, racial justice, and equity lens.

As the Library Security Liaison Manager, you will implement improvements to the Library PIC program and lead new initiatives to minimize risk and align library practices with library values through the effective use of project management techniques. You will analyze and evaluate the application of the Multnomah County Library Rules, and processes related to the enforcement of those rules as well as identify areas of confusion or misapplication of library rules in order to inform continuous and ongoing improvement employee performance in PIC related areas. You will also serves as the primary point of contact for all library staff regarding questions and concerns related to PIC issues, exclusion guidelines, policies, and procedures. This will include coordinate communication with library staff to ensure understanding of library rules, exclusions, and procedures.

You will also identify policies, practices, and actions that contribute to inequitable outcomes for the public and staff as well as collect data from Library and Multnomah County Workplace Security to make recommendations for short, medium, and long range solutions to improve access to, and successful use of, library spaces.

In addition, you will provide strategic analysis and support to Library management in recommending and implementing policies, guidelines, and procedures related to library PIC issues and exclusions. This includes conducing regular reviews of exclusions with an eye toward federal, state, and local laws, regulations, policies, and procedures. You will conduct analysis on best practices and trends and then draft, review, edit and distribute department position papers. You will also seek counsel from the County Attorney’s office for guidance on the application of library rules, exclusion procedures, and PIC matters.

Finally, you will supervise the Library Security Analyst by conducting weekly check-in meetings and performing yearly performance evaluations. You will manage performance including recognizing and appreciating strong performance, providing coaching, and discipline if needed. You will serve as an example of excellent communication skills and culturally aware behavior, and encouraging those skills in others, using an equity lens to make decisions, championing change, promoting collaborative decision making, mentoring and coaching staff, encouraging the professional development of staff.

The library is open and welcoming to all members of our community, including individuals who may be encountering hardships or challenges that affect their behavior and interactions. This position requires someone with the ability to work respectfully and capably with people from all backgrounds and age groups. You must demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor while working with customers, co-workers and community. Your ability to exercise quick and mature judgment in dealing with potentially disruptive, physically dangerous or abusive customers and emergencies is crucial.

Multnomah County Library is committed to supporting our communities of color and other communities subjected to marginalization by centering race and intersectionality in the services we provide. As a member of our team, all staff are expected to act as allies to library staff and patrons from communities of color and other groups subjected to marginalization by:

• Speaking up to support staff and patrons subjected to marginalization
• Speaking out against racism and oppression
• Demonstrating behavior that is culturally aware and sensitive 

 
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