About the role
<p><strong>About the Role</strong></p> <p>iCapital is looking for a visionary Platform Architect who doesn't just design systems, they shape how an enterprise operates at scale. This role will own the end-to-end architecture, launch, and evolution of Microsoft Dynamics 365 across iCapital, driving real business outcomes at the intersection of technology, operations, and client experience. This is a high-impact leadership position where this individual will set the strategic direction, build scalable foundations, and influence how hundreds of users and clients interact with iCapital globally.</p> <p><strong>&nbsp;</strong></p> <p><strong>Responsibilities</strong></p> <ul> <li>Develop and execute a comprehensive, long-term strategy for the Dynamics platform to drive client satisfaction, achieve global adoption, and maximize agent success.</li> <li>Oversee solution design for new implementations and major enhancements; establish integration patterns with SaaS platforms and internal systems.</li> <li>Own and enforce governance standards for Dynamics customization and security. Maintain a thorough understanding of evolving global data privacy and protection regulations, ensuring the platform remains compliant and aligned with industry standards across all operating regions.</li> <li>Ensure performance tuning, resiliency planning, and high availability across all environments.</li> <li>Influence product feature prioritization by articulating customer context, business impact, and strategic importance to senior leadership.</li> <li>Serve as the primary liaison for strategic vendor relationships, including Microsoft and Avanade.</li> <li>Evaluate and integrate advanced AI tools and frameworks to accelerate development and deployment. Contribute to the development of internal libraries, best practices, and reusable components for agentic systems.</li> </ul> <p>&nbsp;</p> <p><strong>Qualifications</strong></p> <ul> <li>8+ years of experience in enterprise application architecture, with a minimum of 4 years focused on Microsoft Dynamics 365. Contact Center is preferred</li> <li>Proven track record of leading large-scale Dynamics implementations in a global environment</li> <li>Deep expertise in Power Platform, Azure integration services, and data migration strategies</li> <li>Strong leadership presence with exceptional communication skills suited for executive-level engagement</li> </ul> <p><strong>Benefits</strong></p> <p>The base salary range for this role is $160,000 to $220,000.&nbsp; iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a