About the role
The Engagement tribe sits at the heart of SumUp's merchant experience, responsible for the product surfaces that 4+ million business owners interact with every day. This is a rare Staff-level IC role responsible for the merchant-facing super app, web dashboard and their respective core platforms that the wider product organisation depends on to build and ship effectively. If you're looking for a role where your product decisions shape what merchants see and feel, while also creating leverage for the engineering teams building alongside you, this is it. 🎥 Get a feel for our Berlin office What you'll do Own the end-to-end product experience of SumUp's super app and web dashboard, raising the bar on UX quality, information architecture, and navigation across core merchant-facing surfaces Identify and execute on activation, upsell, cross-sell, and retention opportunities that drive measurable engagement and long-term value for merchants Maintain and evolve the company-wide design system used by all product teams Manage internal stakeholders and oversee mobile and web platforms to improve delivery speed and developer experience Own the product strategy to make SumUp's super app and web dashboard the most indispensable tools for running a small business — used and loved by merchants globally You'll be great for this role if… Proven track record as a Staff-level IC or equivalent, leading multiple squads or workstreams simultaneously and driving measurable outcomes across engagement, retention, or monetisation Deep expertise in product discovery, prioritisation, and outcome-driven delivery, with the ability to work fluently with data — defining metrics, interpreting analysis, and using quantitative signals to inform decisions Strong technical fluency across platform and infrastructure-adjacent topics, comfortable going deep on build pipelines, platform architecture, and developer tooling with senior engineers Strong visual and UX judgement, with experience leading customer research — from discovery interviews to usability testing — and giving clear, constructive feedback to design teams Background in high-growth tech, fintech, or consumer app businesses, with a solid understanding of the mobile app publishing ecosystem including App Store, Play Store, and release processes Why you should join SumUp 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education 💶 A corporate pensi