Outpatient Scheduling Coordinator

Site: Cooley Dickinson Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties.

 

Job Summary

SHIFT: 40hrs/Day Shift

The Outpatient Scheduling Coordinator is responsible for performing patient appointment scheduling for various departments hospital wide and is responsible for the accurate registration of all patients which includes verifying patient demographic and correctly choosing the appropriate insurance plan. The Outpatient Scheduling Coordinator maintains a variety of scheduling work queues.

This position reports to the Central Scheduling Supervisor and operates within established organizational and departmental policies and procedures.

 

Qualifications

MINIMUM REQUIREMENTS:

• High school diploma or equivalent required.

• Related work experience in a medical office or health care setting 2-3 years required, experience working with Epic 2-3 years preferred.

• Basic computer skills, including demonstrated ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality.

• Excellent customer service skills.

• Strong communication, interpersonal and team skills.

• Ability to exercise judgment in dealing with sensitive, confidential information.

• Detail-oriented with the ability to enter information accurately on paper and into electronic systems.

• Ability to handle a high volume of calls and work in a fast-paced environment.

• Requires ability to translate the request of the patient or referring office into the appropriate action – appointment scheduling or cancelling, message to the provider, update insurance or demographic information – using the tools and protocols available.

• Requires an in-depth knowledge of the referral processes and knowledge of insurance stipulations that may affect appointment scheduling.

 

Additional Job Details (if applicable)

ESSENTIAL JOB FUNCTIONS:

• Accurately schedule any outpatient ancillary service as outlined by departmental policy and procedures either directly with patients or at the request of the physician’s office.

• Explain multiple examinations, scheduling options, and exam preparations.

• Interview incoming patients, or their representative, to obtain all pertinent and financial information required for the proper preparation of all forms and records.

• Accurately and comprehensively collect and verify demographic and insurance information from patients and/or their representatives and enter it into applicable databases in a sensitive and timely manner.

• Verify patient insurance coverage with Third Party Payers and determine eligibility by utilizing appropriate applications.

• Work productively with all members of the Central Registration Team. Accept and contribute to all goals and objectives established by management.

• Receive referral and orders from physician offices, patients, their representatives, and visiting nurse associations.  Schedule patients according to location of service requested utilizing the current scheduling system. Instruct patients and/or physician offices of patient prep instructions.

• Interact effectively with patients and doctor’s offices in order to gather correct, complete data necessary to ensure that clinical and fiscal responsibilities are facilitated, for both the patient and the hospital. Follow manual procedures when computer system is not functioning properly.

• Provide excellent customer service to both internal and external customers. Strive for the goal of achieving a positive experience for the patient.

• Schedule all patients’ appointments via the current scheduling system. Notify physicians’ offi