Data Center Customer Operations Technician IV

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Data Center Customer Operations Technician IV

Job Summary

Our Technicians are the core of our data centers and responsible for conducting circuit maintenance, installations, and advanced testing. As an Data Center Technician you are critical to our success.

Are you passionate about providing the critical solutions to customers success? Do you work well in a fluid environment? Do you think you have the skills and want to join a high performing team? Are you ready to join the one company where all the world’s major technology trends are converging to change the way we work and live?

This is an opportunity, as a critical member of our team, for you to leave your mark in an organization that is growing quickly and still runs with a pioneer spirit. Not forgetting of course, a competitive salary and outstanding benefits for you to enjoy.

Responsibilities

• Runs fiber and coax cross connects, and follows proper termination techniques per company established processes, procedures and policies

• Installs ladder racks and fiber raceways

• You will build/install cages

• Escalates SRs that require additional information

• You conduct carrier circuit testing

• Performs intra-cage and infrastructure installations

• Installs/Tests/Modif​ies​ Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations

• Installs Cabinets (Crenlo, APW, and relay racks) and ensures proper grounding

• You install cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panels

• Racks and stacks customer equipment

• Maintains detailed written records of all work activity

• You determine work priorities from the Oracle queue and ensures adherence to all commit times

• Installs and tests advanced cross connect circuits (switched, multiplexed, etc.)

• Installs and test DataCenterLink cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)

• Conducts carrier circuit maintenance

• You install intra-cage fiber tray, ladder rack, customer equipment and cabinets. Infrastructure installs to include the following: Whalebone cable management, Public Fiber tray systems, Carrier ladder rack, AC/DC power trays, Security trays, Cash Mesh

• You may perform other duties as assigned

Qualifications

• You have knowledge of cable limitations for daily work (distance limitations, etc.).

• Understands Kaba-Mas lock operation.

• Able to read installation drawings (Visio drawings/spreadsheet​s).​

• General knowledge of safe working practices (e.g., familiar with proper tool safety, eye protection, ladder safety, etc.).

• Able to lift heavy equipment/items

• You are able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation

• Able to work days/nights/weekends​/holidays if needed and/or required

• You have your High School Diploma or equivalent