Sr. Support Analyst

About the Role

Impact you will make

As a Senior Analyst, Business Operations/EDI, you will be working with highly talented and motivated colleagues with significant healthcare experience who strive for operational excellence with a customer-driven operational model. You will utilize enterprise standard processes with clearly defined paths for escalations and ownership to mitigate and resolve problems. This critical role and its responsibilities are aligned with business operations and technology organization to meet the needs and expectations of our customers. With FinThrive, you’ll be part of a cutting-edge collaborative international team, gaining exposure to diverse skills, fresh experiences, and plenty of career growth opportunities

What you will do
• Must have excellent troubleshooting, problem solving skills, both technically and at the application level.
• Must have expert knowledge of the product lifecycle for Insurance Discovery
• Strength in "attention to detail" and analytical skills with SQL experience.
• Create, maintain and improve (including AI, automation, etc) Operational Reporting for multiple areas of the product life cycle
• Be a subject matter expert on our payment identification process
• Evaluate and monitor the quality of data received from internal or external clients and drive business decisions to enhance the identification for increased recoveries and revenue
• Innovate new ways to monitor internal mappings, data file issues, and current inventory
• Lead in the creation of revenue expectation predictive analytics and opportunity analysis for the current invoicing cycle
• Work with product on design, implementation, and UAT for payment identification and invoicing
• Summarize and present high-level analysis for mid-level management and executive leadership
• Assist in the development of other analysts on the team and enable them to be successful in their responsibilities by coaching and mentoring

What you will bring

• Bachelor’s degree
• Experience in a data analysis, data analytics, data analysis, or business intelligence role
• High-level experience using SQL to create or modifying stored procedure scripts
• Strong experience and expertise with healthcare EDI data exchanges and EDI 270/271 eligibility formats and content across Medicaid, Medicare, and commercial insurances.
• Proficiency in Excel, specifically with pivot tables, charts, and functions
• The ability to work independently on multiple tasks and projects at any one time
• Proven experience with high-level analysis projects and able to present results to technical and non-technical stakeholders
• Extreme attention to detail
• Problem-solving skills with the ability to question the “Status Quo”; we want individuals to challenge our assumptions about the business

What we would like to see

• Bachelor’s degree in Computer Science, Finance, Math, or Statistics
• T-SQL experience
• Experience in Healthcare Insurance or Healthcare Technology, especially Insurance Discover, Payor Connections
• Experience using a Customer Relations Management (CRM) tool (i.e. Salesforce)
• Experience using Tableau and/or Power BI


About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.

Award-winning Culture of Customer-centricity and Reliability
At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.


Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

FinThrive’s Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations


Physic