Student Accounts Manager

The Student Accounts and Receivables Accountant is primary point of contact with students on their financial standing with the College. They facilitate complete and accurate student billing for tuition, fees, room & board as directed by the Registrar’s Office and post aid as directed by the Financial Aid Office. They are responsible for analyzing and reconciling general ledger accounts of tuition receivable and third-party payor receivables to subsidiary ledgers, designing reports, preparing journal entries and audit schedules. In addition to Registrar and Financial Aid, this role coordinates with the offices of Residence Life, Undergraduate and Graduate School Admissions, and Auxiliary Services.

Essential Duties include the following. Other duties may be assigned.

Account Analysis, Reporting, and Audit Support (30%)

• Reconcile various general ledger accounts monthly and prepare journal entries
• Provides reports and other information regarding student accounts as needed, including
  • Status of outside scholarships
  • Overdue accounts
  • Accounts on hold
  • Credit balance accounts
• Calculates the taxable portion of the employee education benefit each semester according to IRS regulations and coordinate with Payroll Administrator for processing taxable imputed income.
• Responds to requests from auditors for supporting documentation and schedules
• Manages the processing and issuance of 1098-Ts.

Student Billing and Financial Aid Refunding (45%)

• Coordinate with Registrar’s Office and IT to create proper billing codes in preparation of registration and ensures proper fees and general ledger codes are present in billing routines.
• Processes Global Assessments to post payments received from various payment platforms, preparation of daily deposits.
• Coordinates with the Financial Aid Office to assure that financial aid disbursements are posted timely and accurately.
• Manages tuition payment plans
  • Coordinates with payment plan service provider to assure timeliness, availability, and accuracy of data.
  • Reconciles payment plan records with student system and general ledger monthly.
• Analyzes student account credit balances and process refunds for all eligible students according to College and Federal regulations.
• Gathers data on overdue accounts for periodic transmission to collection agents, and coordinates payments and negotiations with agencies.
• Customer Service
  • Interact and communicate with students, parents, and colleagues in other departments related to student accounts, payment concerns, overdue accounts, and registration holds.
  • Provide support and guidance to students and their families on student account issues.
  • Establish and maintain good working relationships with colleagues in other departments.
  • Respond to all internal and external inquiries regarding charges, payment policies and procedures, and refer concerns to appropriate office and/or individual.

Third-Party Billing and Payments (25%)

• Manage third-party billing and payment processes including posting anticipated financial aid to student accounts and tracking payments. These third-party arrangements include:
  • Employers with which Hood College has agreements
  • Section 529 Tuition Payment Plans
  • Montgomery County Public Schools, Frederick County Public Schools, Washington County Public Schools
  • Fort Detrick
  • Saudi Arabian Cultural Mission
  • Department of Rehabilitation Services
  • Americorps
  • Veteran’s Administration and Department of Defense
• Coordinate with the Registrar, the Financial Aid Office, and the Graduate School to assure accuracy of student accounts and third-party payments.

Qualifications

We seek a candidate who values diversity, equity and inclusion in all that they do. Candidates must have strong organizational skills and a proven ability to work thoughtfully, accurately, independently and, when necessary, collaboratively with partners across campus in support of Hood College’s mission as a student-centered, liberal arts institution.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Minimum Requirements/Qualifications

• Bachelor’s degree with an emphasis in accounting or business and three to five years of related experience or an equivalent combination of education and experience required.
• Ability to research, identify and