Manager Product Experience & Design

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager Product Experience & Design

About the Team



Our Global SME (Small Medium Enterprise) Team is a world-class team united by our desire to discover and unlock the next generation of business intelligence technology.



You’ll join our pioneering CX&D Squad in the Global SME division at Mastercard to design new User Experiences, drive innovation and conceptualize design thinking within our Mastercard products.



You will collaborate with cross-functional teams to create impactful experiences that resonate with our target audience.



As a member of the CX&D Squad, you’ll join us in our missions to accelerate the adoption of global SME product solutions, so millions of businesses can scale, grow and drive value to their customers.



We’re building the future for Small Medium Businesses at Mastercard.



About the role



We are looking for an experienced & dynamic Product Experience & Design Manager to join our Global SME Team at Mastercard.



You will play a critical role in designing the next generation of Mastercard's business solutions and data-driven products. Our UX team integrates behavioral science, data, design & technology to create future conceptual designs, iterate design systems, and develop new product solutions that elevate existing features.



If you're passionate about Design Systems and components, live in Figma, are driven by user-centric solutions, and are interested in learning advanced product design skills then we'd love to hear from you.💫





About Product Experience Design



As a Product Experience Designer, you’ll work closely with UX Research, Product Designers, Product Managers, Engineers, and more.



In addition to contributing to our Design System, you'll be creating & building new experiences to increase conversion rates by creating reusable components via high-fidelity design tokens, UI Kits that address technical challenges, and applying advanced interaction design prototypes.



As an empathetic user advocate, you strive to turn complexity into simple beautiful solution that meet customers’ needs. You love building great products by applying best practices and standards to create innovative products.



We're always evolving and learning, it's a place where you'll grow as a professional, both individually and as a team. You’ll help us to design the best Customer Experience for a range of even more innovative things we can’t talk about yet!



As a Mastercard's CX&Design community member, you'd have access to our internal Guild of hundreds of designers, researchers, and strategists, training, and professional development.









What you’ll be doing



Contribute to our design system between Design, Product and Engineering.

Ensure that our User Experience optimizes business objectives and user engagement, working closely with Product Design partners & Product Managers.

Ideate and conceptualize new features aligned with product strategies.

Rapid prototyping of Proof-of-Concepts and MVPs using human-centered design principles.

Create new visual designs, reusable components via high-fidelity assets, user flows, journey maps, and beyond, to achieve the best Customer Experience.

Adapting & iterate Proof-of-Concept components onto our Design System.

Continuously improve efficiency in the design process and the overall product experience by using atomic design principles.



Skills you should hold

Over 6 years of UX/UI design experience for consumer-facing products and B2B solutions.

Experience with design systems, crafting & detailing de