HCCR Dual Rate Supervisor, Table Games Service (Full Time; Varied Shift)

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                          Dual Rate Table Games Service Supervisor

DEPARTMENT:                                Table Games

GRADE/FLSA STATUS:                H17 – Non-Exempt

BADGE TYPE/COLOR:                 Key - Blue

REPORTS TO:                                  Games Manager, Table Games

SUPERVISES:                                    Table Games Dealer

JOB SUMMARY:

Perform the functions of Table Games Supervisor and Dealer based upon business needs of the casino.  Accurately administer and oversee the operations of an assigned area in compliance with casino regulations and procedures.  Create strong relationships with guests. When assigned to the Poker Room, is responsible for the implementation and compliance of all Poker policies and procedures and supervise the operation of assigned Poker games to ensure integrity and customer satisfaction.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES - SUPERVISOR:

• Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Serve as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation, and open communication
• Establish self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company
• Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
• Counsel, guide, coach, evaluate, and instruct assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel
• Monitor and evaluate performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures
• Use independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance
• Participate and provide recommendations in the hiring, performance evaluation, and termination processes
• Make and change assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff
• Prepare and coordinate the periodical performance review of assigned personnel
• Alert Casino Manager to potential safety problems
• Maintain key security
• Display a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area
• Remain alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate
• Change cards/dice 
• Open and close games
• Verify fill slips, credit slips, and markers pertaining to games in the assigned area
• Settle disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Table Games Manager
• Ensure dealers are delivering the highest quality of guest service
• Take ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests
• Handle and intervene when problems or differences between Table Games employees and gaming guests arise and provide assistance, problem resolution and service recovery, if necessary
• Assure guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees
• Ensure that team members clearly understand and are held accountable for their performance expectations