Strategic Technology Vendor Manager

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

Strategic Technology Vendor Manager

 

ID.me is seeking a Strategic Technology Vendor Manager to help manage critical third-party technology partnerships that power our core identity verification and fraud prevention products. This role is instrumental in enhancing gross margin, increasing pass rates, reducing fraud, and improving customer and member value. The primary focus will be on managing our most strategic vendors across Product, Engineering, Fraud, and Security, ensuring performance, alignment with our roadmap, and long-term business impact.

 

Core technologies supported by this role include document verification, facial recognition, liveness detection, telecom verification, financial record checks, and geolocation services, among others. 

 

Responsibilities

• Manage Strategic Technology Partnerships
• Manage high-impact vendor relationships critical to ID.me’s core product technology stack
• Define KPIs and manage vendor performance, cost, and product alignment.
• Act as the internal SME on vendor capabilities, spend, and service quality.
• Align vendors with the product roadmap to ensure continuous value delivery.

 

• Evaluate and Integrate New Technology Partnerships
• Lead end-to-end evaluation and selection of new vendors.
• Build detailed business cases (pricing, integration timelines, ROI, strategic fit).
• Negotiate commercial agreements to ensure optimal terms and outcomes.
  Collaborate with Product & Engineering to test, validate, and onboard vendors.

 

• Support and Lead
• Serve as a trusted partner to business units for vendor onboarding and renewals, and cradle to grave relationship management
• Proactively identify opportunities and deliver value through vendor partnerships

 

Who We’re Looking For

• Data fluency: The ability to understand, interpret, and communicate information from data
• Domain experience: Deep experience managing SaaS and core product technology vendors, ideally in identity, fraud, or fintech environments
• Strategic acumen: Ability to connect financial, technical, and customer outcomes to vendor decisions
• Leadership and influence: Proven ability to lead cross-functional efforts, influence without authority, and build trust across the organization
• Execution excellence: Bias for action, with a track record of delivering results and resolving complex issues proactively
• High level ability to manage tech partnerships
  
  

Basic Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering, or related field
• 7 years of experience in procurement/vendor management.
• Demonstrated success managing large-scale, mission-critical vendor relationships

Preferred Qualifications

• Strong understanding of identity verification, engineering, fraud, and security procurement
• Experience operating in a matrixed, agile environment across multiple teams
• Experience in consulting, strategy, product, or program management would be of benefit

 

This position is 5 days/week in office at one of the following locations:  New York, New York, Mountain View, California or McLean, Virginia.

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. 

ID.me offers comprehensive medical, dental, vision, health sav