OPERATIONS ASSISTANT II

Career Opportunities with Neighborhood House Association

About NHA:

The Neighborhood House Association is a non-profit organization. Head Start positions are funded in whole or in part by money provided through the State and Federal Government. Additionally, some Social Service Program positions may be funded in whole or in part through grant funds. Because positions and salaries may be funded through grants, and State and Federal funds ongoing employment will be contingent upon the continued receipt of these funds.


Our EEO Policy:

Neighborhood House Association Neighborhood House Association is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.


Benefits:


Eligible employees receive the following benefits:

• 15 Holidays Days
• 401(K) Retirement 6% Match
• Paid Vacation and Sick Leave
• Tuition Reimbursement up $2,500
• 2 Personal Days
• Group Medical, Dental and Vision Insurance Agency-Paid Life Insurance and Long-Term Disability Insurance
• Live Well Program
• 4 Paid Days Annual Bereavement (Note Total of 5 days of bereavement leave per loss)
• Health and Dependent Care Flexible Spending Account (FSAs)
• Voluntary Benefits: Life and AD&D Accident, Short-Term Disability, and Critical Illness Insurance
• Free Employee Assistance Program (EAP)


**Medical and dental benefits are provided to regular employees who work a minimum of 30 hours per week.**


POSITION PURPOSE:
Under general supervision, the Operations Assistant performs a wide variety of routine to moderately difficult clerical support functions, including data entry and records management duties; types a variety of correspondence, documents, reports, and other materials requiring skilled word processing; schedule various of meetings and performs related duties as assigned. The Operations Assistant performs relief reception duties in the absence of the primary Receptionist as well as during the primary Receptionist’s breaks and lunches.

DISTINGUISHING CHARACTERISTICS:
Incumbents in this class perform skilled word processing, data entry duties, and carry out responsible and specialized office, clerical and records management functions requiring a good knowledge of NHA and section policies and procedures. Incumbents may provide office administrative and basic secretarial support services to Supervisor as well as opportunities for field work. Work assigned to an Operations Assistant requires knowledge of the functions applicable to an area of assignment and the ability to solve problems of average complexity.


EXAMPLES OF ESSENTIAL DUTIES:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
• Answers, screens and refers telephone calls, and takes messages;
• Greets visitors to the central office, confirming appointments and referring visitors to the proper office and/or staff member;
• Provides daily relief to primary Receptionist for breaks and lunch as well as full time coverage of front desk and switchboard in the absence of primary Receptionist;
• Responds to questions and provides information to inquiries and complaints from officials, the public and others, in person and over the telephone;
• Types, formats, edits, revises, proofreads and prints notices, reports, correspondence, memoranda, transmittal sheets and other documents;
• Types from rough notes, drafts and brief oral instructions;
• Provides administrative support to Security Manager and Safety Manager
• Operates a computer terminal and performs word processing and/or data entry in accordance with standard procedures and computer software requirements;
• Creates and maintains databases of records, lists and projects;
• Fulfills supply/equipment orders via service requests;
• Arranges supply deliveries to all Head Start/Early Head Start centers ;
• Travels to various locations to conducts special and/or periodic inspections of NHA Head Start facilities and operations to identify security, safety and environmental hazards;
• Recommend new procedures to enhance the efficiency of daily operations.
• Maintain consistent communication with the operations manager, staff, and vendors to ensure